Great minds think alike

It would be great to have the possibility to prevent the automatic creation of contacts from our own company (employees). For example, a rule to exclude the creation of contacts by domain.  ...read more

When logging emails to CRM, allow the attachments to be placed into or linked with the Deal or Contact. ...read more

Currently Outlook users can only log emails to primary object records like contact or company records in HubSpot when using the desktop or 365 add-ins.  It would be very beneficial to HubSpot users if they could also log emails directly to custom object records when emailing from Outlook.  Custom objects are becoming more popular, and this feature would be helpful for HubSpot users who rely heavily on custom objects.  Thank you! ...read more

Hi, Apple's Native Mail App on macOS would really benefit from having an add-on from HubSpot. Yes, a lot of people use this, especially now that iCloud has launched their NEW FEATURE.   Use Custom Email Domain with iCloud Mail   When you subscribe to iCloud+, you can use a custom domain name that you already own to personalize your iCloud email address, or you can purchase a new domain. It's 1 EUR per month, with 50 Gb storage. It's very cost-efficient AND their apps are very efficient in iOS memory usage!   https://support.apple.com/en-us/HT212514       THANK YOU! You guys rock at HubSpot! ...read more

Sales people use Outlook, period. And because that's what they use, that's where the information should be at. Best way to achieve this would be via Exchange integration so that people would have access to the same information even on their mobile and wouldn't just be dependent on a single plugin. ...read more

I would like to see an enhancement that enable being able to capture inbound emails in HubSpot with an "Add Email" button, similar to what Salesforce already has in place for MS Outlook desktop and Office 360. The current Hubspot method to capture email contents is lacking, as we need to reply to the sender (with the bcc email address includes) or forward to the Hubpsot forward address, which is not the best option. We already have two Hubspot ribbon items, one of which seems to have no purpose, so why not have a simple button that allows us to add an email to a contact & company record with the simple click of a ribbon button? ...read more

How is it not possible to use an email template created in the editor on the Marketing menu and call for it's use inside the Sales template library? It's a template! Having separate email editors (one being HTML, the other one not) is very inefficient. Please integrate this. ...read more

In my company some of our employees are using the Thunderbird Email as Outlook is not available to us. The Outlook Sales Extension offers great value in terms of productivity, so it would be great if you would develop it as a plugin for Mozilla Thunderbird as well. ...read more

This is an acknowleged, persistent, and serious problem since 2017 with no workarounds, as the Hubspot team has confirmed more than once.   See the following two articles: https://community.hubspot.com/t5/HubSpot-Ideas/quot-Opened-email-quot-glitch-Hubspot-counts-the-sender-as-an/idi-p/505215  https://community.hubspot.com/t5/Outlook-Sales-Extension/Self-open-notifications-in-Outlook-after-accepting-cookies/td-p/890647    Summary of the problem: I get notifications in HubSpot when I open an email in Outlook on my desktop to send a follow-up. This shows as the email being 'opened' in the contact's record, even if the email I opened bounced as undeliverable. I've confirmed this by opening an email, then checking the HubSpot record immediately—it shows the email as 'opened' a minute ago. Another possibly related issue is that HubSpot asks which domain I want to continue to when I open Outlook (I have only one domain).   Solutions attempted: 1. I don't have a fixed IP address, and my internet provider confirmed I can't switch to a static one. 2. I've adjusted settings to prevent automatic picture downloads. 3. I added my domain to the 'never log' list in Hubspot. 4. I enabled cookies per the help articles. 5. I reinstalled the HubSpot 365 Outlook extension (I'm using Outlook 365). 6. I ensured Outlook is up to date.   Despite these fixes, the problem persists, making it tricky to determine if recipients have actually opened my emails. This eats up a lot of my time and is a costly barrier to my success in sales.   @danmoyle thank you for suggesting this as a candidate for the Ideas forum. ...read more