Great minds think alike

It would be great if the Outlook Sales Extension could show recent notes or other key activities or details about the contact rather than always needing to open the contact again in Hubspot. For example:  ...read more

When I use the Suggested Times feature in the gmail integration, I want to select from times that work for multiple internal attendees' (connected) calendars.  Right now I can set up a custom group meeting link and the dropdown on the left of the gmail Suggested Times scheduling page lets me select that scheduling page, but it doesn't show the availability of those two (or more) calendars from the group scheduling link as options to choose from.    I'm having to manually compare calendar in Gmail, then select those in the gmail integration, which is a time suck.    Thank you!  ...read more

Hi team! I am a HubSpot Customer Support Team Lead working with our customer and HubSpot user, Mel. They are experiencing a use case to which I am unable to provide an effective solution considering the current behavior of our tool, and I wanted to suggest a product update on their behalf to improve this experience in the future.   They sometimes have contacts associated with a company as well as a deal, but contact could change companies. Therefore, the original company will get removed and they'll be associated with a new one, and may have a new deal created and associated with them, however they want to keep any old deals associated with the contact for historial data purposes.   However, when they send 1:1 emails to these contacts (which they specifically do via connected inbox, not the CRM), the old deal is automatically associated with the log setting for the email (This is an expected behavior - emails sent to contacts are automatically set to be logged to the five most recently associated open deals).   Via testing, we've confirmed these checkbox selections are not "sticky," thus, every single time they email one of these contacts, the Log setting automatically checks off the old deal associated with the contact. Thus, they have to manually uncheck it every single time, which requires three additional clicks and leaves a lot of room for human error.   While the best solution in this case is to send email directly from the new deal record in the CRM, it does not work if for your set up you only send emails from the connected inbox. This is presenting a pain point for Mel and probably other HubSpot users in similar use cases, so I highly suggest that the product team consider implementing a "sticky" memory to these checkbox selections to solve this issue in the future. Thanks! ...read more

Hey team,    It would be great if we could use the Office365 web extension to create deals. Currently we run on the web version instead of the desktop add-in, and it would be great if the features of the desktop add-in could be replicated there. ...read more

Our team would like to be able to measure and report on how many users have chosen to connect their email inbox to HubSpot as we see this as a key step in adoption. We would also like to be able to segment a user report by how many users in the population are sales, marketing, or other users, so that we can accurately determine who should be connecting their inbox. ...read more

Hi! I know how to schedule emails for another day/time...but it woud be awesome if you added the ability to add an automatic 5/10 second delay option (like in gmail) when sending a direct email. Love tihs feature as an option to click unsend/stop and edit/fix a last minute mistake. Hoping that can become an update soon. Thanks!  ...read more

It would be really neat if there was a clickable link in the chrome extension to search the crm for a specific domain you are on.    ie make it easier to go back and forth between web and Crm using a single tab. . . ...read more

Hubspot Outlook desktop add-in ( Outlook desktop add-in ) not designed for Mac usage - why not?!   I'm using a Macbook Air M1 2020 running macOS Ventura 13.5.  My company has an email domain that is hosted with Gmail, but I'm using the Office 365 client (i.e. Outlook application) for my email account.  As part of this, I have an Office 365 work account which is associated with my company email address and which is part of an Office 365 company organisation. All my Mac Microsoft desktop applications, including Outlook, are attached to this account. I note however the Hubspot Outlook desktop add-in ( Outlook desktop add-in ) is only designed for PC usage and not for Mac. This add-in is a hugely needed solution for Mac users of Hubspot because the Chrome browser-based gmail interface is an extremely poor and tedious experience (slow, clunky, lots of click required to do things), as as well as unreliable (not unusual with browser-based email apps) and counter intuitive in many ways (email threading order is back-to-front). This would be an extremely helpful and useful feature to implement for Mac in the future.  Personally, it would improve my productivity and reduce frustration hugely. Given Mac users expect high standards of user experience and will consider Hubspot responsible for this poor experience , I ask that the product team give this real consideration. If possible, can you please advise why this has not been done already and/or challenges with implementing it. Thanks.   ADDITIONAL ADDED POINT (after exchange with other HS user - see responses below)   Having checked the features table again, it appears to me that the Outlook desktop add-in does not support connected inbox features eg email logging, so my request probably should be that the Office 365 add-in be improved to support any email host. I may be wrong as the line in the table in the screeengrab simply is "Connected Inbox required" which may mean something slightly diffent, but since I cant yet use either add-in I dont know. Maybe someone can clear this up for me?   ...read more