Huzzah! With the HubSpot app, we can click on a CONTACT record, select >Send SMS, and we're automatically taken to text messages to send the SMS. Once sent, we're prompted to Log the SMS in HubSpot. But; when prompted to log the SMS, the log will only auto-associate the contact: the COMPANY is not associated.
This means sales reps must manually associating the COMPANY to the logged record.
In order to generate accurate reporting on all COMPANY-based activities, the <LOG SMS> functionality should auto-populate associated COMPANY as well as the CONTACT, to ensure SMS activity is included in activity-based reports. Which in turn ensures a full picture of all COMPANY interactions.
This feels like a 'hole in the matrix', where auto-association should pull through.
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