Great minds think alike

Submitting on behalf of a customer.   Currently, the opt-out list import tool would only take into account email communication subscriptions. It would be helpful if customers could also import an opt-out list for SMS subscriptions to preemptively opt out contacts even before they exist in the CRM.   Bulk actions wouldn't work for certain scenarios. A use case is that sometimes Portals have a subscription of paid contacts where all contacts are billable. And creating new contacts to just opt them out wouldn't be as efficient as these contacts would count towards their paid contacts limit. ...read more

The SMS tracking. link that Hubspot automatically uses looks like spam/a scam. This is super frustrating when trying to use the new SMS feature that we paid for. This needs updated ASAP to be able to personalize our own UTM or tracking links for SMS. ...read more

When customers reply to our SMS text messages, we're currently only able to receive them in one email inbox. We have multiple departments that the texts are for (sales, marketing, recovery, etc.), and we need certain SMS text replies to go to certain email addresses rather than just one.    This would help our staff help customers quickly and efficiently, ensuring no reply is stuck in the incorrect inbox, and takes manual labor off the Marketing department to forward replies to other departments.  ...read more

I have 2 requests for the SMS tool we are using with HubSpot: SMS notification timing is not ideal. This is the current method;  Essentially when using time ranges it includes the time of day when this was set plus the range specified in the filter. The example I shared initially for example, if it is 3 PM on 20th August and the filter is for "less than 1 day ago" we look back at the following range: The time now (3pm) until previous midnight (15 hours) on 20th August The entire prior day midnight to midnight (24 hours) on 19th August The entire range included in the filter would be 39 Hours (midnight 19th August until 3 PM 20th August) The issue is that a meeting is scheduled for 2 pm, but by setting a notice for 1 day ahead, it does NOT function on a 24 hours. NOT ideal.   2. Second issue is that more than 1 reminder cannot be sent from the same workflow. (ie: 24 hr and 2 hr ahead of meeting). Only 1 can be sent and it's not even based on the time of the meeting, only the date. 3.  Third issue is based on using contact records, a user can't re-enroll in the workflow. What? Why?   ...read more

The SMS feature in HubSpot allows you to connect a phone number and have contacts subscribe to that phone number. The default auto-response from the HubSpot system when subscribing is "You have successfully subscribed to messages from this number". We are hoping to be able to customize this message to be more personal to the business - "You have successfully subscribed to text communication from [Business Name]".  ...read more

This is a request for sales team members, and for the IT/ marketing teams setting up use of HubSpot SMS tool.   I recently reached out to HubSpot support and was informed that there is currently no functionality to set up an internal notification, be it in-app or email, for when a customer replies to one of our marketing SMS messages. I believe it is extremely important to introduce this functionality so our team can know the minute a text is received.   The best way I can understand to monitor these messages is to periodically check back to the inbox our SMS's are attached to. If a sales member were to be notified when a message is received (preferably via email), they can immediately return to that customer and respond.   We used to use Sakari as a 3rd party app integration, and this functionality was available. There was a HubSpot property (created via our integration with Sakari) for SMS received, updated with a timestamp each time a new text message was received into the system. We were able to trigger a re-enrollment workflow that would send an internal email notification to the contact owner.   HubSpot, please add this functionality. It's very important to us! Thank you! ...read more

We would like the ability to prevent automatic link shortening in SMS messages. The link looks a bit suspicious.   This currently happens due to automatic link shortening when inserting URLs in an SMS.    ...read more

Currently, we are only able to create click-to-call and mailto links. It would be great if we had the ability to create click-to-text/click-to-sms links! ...read more

I would love to see Automated SMS attributed to goals inside of workflows. We have an SMS only workflow and the only way to track goals from it is UTMs inside of another tool.   Talking with Hubspot support, only automated emails get goal attribution. I know SMS is working to meet the goal because of my other triggers outside of Hubspot, but having the data populate inside hubspot is necessary so that I don't have to do a workaround to take leads out of a workflow. ...read more