We are experiencing a crucial limitation to how offers are built up in hubspot and especially how they are visualized. We have sell a SaaS product, with a monthly license fee depending of the quantity of each line item. Simply put: a price per asset we track per month. However: depending on the customer and the volumes, invoicing is done on a monthly, 6-monthly or annual basis. However, the license price should be monthly since we report in MRR and ARR, so replacing these by one-time costs does not cut it. A concrete example where we have a one-time integration cost + a license cost of 500 euro/month. Invoiced on a yearly basis: What would actually be correct, and way less confusing for the customer, would be: One-time subtotal: 2000 Yearly subtotal: 6000/year Tota to pay: 8000 To do this, the following should be possible in line items in an offer: => If the line item is set as a monthly cost, you select a term of 12 months (our T&C include automatic renewal, so this is recurring) and then select Annually as billing frequency: The cost in the offer should set the net price to €6000 (12x€500). However, it calculates this wrongly and sets the MRR to the monthly cost divided by 12, which is absurd: To work around this I now have to set this to monthly, the offer says monthly invoicing in the breakdown, the total is incorrect but the total contract value is correct. Then I have to add to the terms that the invoicing is actually done on a yearly basis. All very confusing for the customer. We can tell you that we know several other start-ups experiencing exactly the same issue. This should be resolved fast!
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