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Right now, you can associate the Subscriptions and Payments to only one Contact Record This will be the Contact Record that will receive the Invoice notifications. Customers would like to have multiple recipients when the Invoice is paid, so multiple contact records can receive it without any manual work.  ... Mostrar más

From 2026, a PDF won't be enough for invoicing ! From January 1, 2026, if you're a VAT-registered company in Europe, you'll no longer be able to simply e-mail a PDF invoice to your B2B customers. These B2B invoices will have to be drawn up and sent in a "structured" format. In Europe, they will have to comply with the Peppol (Pan-European Public Procurement Online) protocol, which guarantees secure, real-time exchange of invoices throughout Europe. Can you confirm that Hubspot invoicing will be able to comply with the Peppol (Pan-European Public Procurement Online) protocol? Best Regards,  Y Quan La ... Mostrar más

As a German business selling to other European countries (e.g. Austria), you are obliged to put the customer's VAT ID on the invoice. Unfortunately, I didn't find an option/field to do it. Is there any solution? ... Mostrar más

HubSpot's system is not able to change a Paid status invoice back to Open status invoice. There are times when you click things too quickly or maybe the check bounced and it needs to get re-opened. I can't believe HubSpot would not adjust common errors like this. If you are worried about invoices being arbitrarily changed, maybe enter a password to accept the change like some programs offer. ... Mostrar más

Hey HubSpot team,   I’ve been setting up our payments and billing flow for Canada using HubSpot, Stripe, and QuickBooks Online—and I’ve hit a couple of big roadblocks that I think many Canadian users are also facing.   Here’s the ideal setup I was hoping to build: Create invoices or subscriptions directly in HubSpot Use Stripe to collect payments Have everything sync into QuickBooks with proper line-level QST + GST breakdowns Automatically map products/services to the right revenue accounts in QBO But here’s where things fall apart:   HubSpot doesn’t support Canadian dual-tax setups (like GST + QST) or the decimal precision needed for Quebec’s rates. The Stripe Payment Processing app in HubSpot doesn’t sync cleanly into QuickBooks—especially when it comes to tax details and mapping products to the right revenue accounts. Right now, I’m stuck manually managing everything in Stripe and QBO, which kind of defeats the purpose of using HubSpot to streamline things. It also makes it harder to stay on top of revenue reporting and tax compliance.   Would love to see HubSpot support: Dual-tax support for GST + QST (with full decimal precision) Better syncing from HubSpot → Stripe → QBO (especially for tax + revenue mapping) This would be a game-changer for Canadian teams trying to use HubSpot for payments and accounting. If anyone else is running into the same issues, feel free to chime in or upvote this.   Thanks! Andrew ... Mostrar más

In Germany, there is a need to send invoices in an electronic / digital format as an XML File from 1st of January , 2025. This means not only sending a PDF but a special coded / formatted XML file which contains all information of the invoice to process this automatically.   The name is Zugferd, and it stands for a German acronym. The German law is based on an EU-directive (in France there is a similar law/system).   Although there is a transition period next year for smaller companies, bigger companies have to fulfill the new law.   HubSpot should support sending invoices as XML too. ... Mostrar más

For the life of me, I can't find where you add the payment link in the new form editor.   I can't use this form editor until you add the option for a payment link.   Once you add this functionality, it will be useful tool. ... Mostrar más

Currently you can associate invoices with multiple contacts but you cannot associate subscriptions to multiple contacts. For invoices that are auto-generated from subscriptions, that means you can only send those invoices automatically to one contact. You also cannot send email reminders to multiple contacts associated with the subscription. We serve B2B customers wil subscriptions of over 10k annually and these customers usually require sending to more than one contact, especially if payment is overdue. ... Mostrar más

Our company primarily sets up invoicing for customers through quotes with subscriptions for recurring invoices. As of now, there is only the option to have one contact assigned to the subscription, which means only one person will receive the invoice emails. Some of our customers need additional contacts to be cc'd on the invoice emails for their billing. We need the option to add more than one contact to the subscriptions. Thank you! ... Mostrar más