Great minds think alike

It's strange that there is no payment description field on payment forms. If we want to embed a payment form on our website, we can't tell the invoice number they're paying for. That makes it difficult for our finance department to match payments to invoices. What's especially frustrating is that there's a description column in the payment details and reconciliation reports! But only the Stripe payout has a description provided.    Payment Details Report showing description column. Payment Reconciliation Report showing description column ...read more

Hey Team,   In considering moving our payment processing away from QBO and into HubSpot there is one major impediment standing in the way. Since the payment gateway is one HubSpot account with Stripe the tenant (or HubSpot client) doesn't have access to that gateway. It is common that credit card limits are hit at the time of attempted processing and payments may be declined.   The current setup requires the customer to go back and manually process their card again. This extra step makes it difficult for the HubSpot client to be in control of their payments. There should be a workaround or automated re-try to process the card on the next day.    How does the HubSpot client hold the customer to an agreement if they are unable to reprocess a card? For example, a customer signs up for a monthly payment for 5 months where they get full access to a product/service library. Even if the customer signs a 5-month contract they can avoid payment for services if their payment method fails one time. ...read more

It would be VERY useful to allow us to add offline payment methods on quotes or on a form. Currently, it appears you can only set as "no payment", "hubspot payments" or "Stripe". Really missing a custom option here.    We have cases where our billing team needs to issue an invoice and get paid via check, cash, or wire.  ...read more

I am working on implementing HubSpot for my client. I was looking at using the Payment Schedule feature on Quotes, but it seems you cannot use that at present if you have recurring Line Items on your Quote. Is this going to change in future? It would be very helpful to also see the monthly payment plan for a customer who is purchasing both one-off and monthly services. ...read more

When customers log into their portal, they should be able to access their tickets and payments. ...read more

Currently, discount codes only go up to 99%.  When a client wants to be invoiced but we still need them to complete the registration process, a 100% discount code is needed.  This seems like an easy thing to fix. ...read more

I would like the possability to hide Payment from Quota templet since we don't handel payment this way. Right now it is up to the user to remove this when they create a quote for a client and this is not perfect I think. ...read more

It would be nice if the Stripe payment module that exists in the USA could be deployed in France so that we could accept payments on a website. ...read more

Hi team,   It would be great if HubSpot admins had the ability to see some sort of audit log for payment links similar to how properties for objects have a log of their changes.   As of right now, there's no way to see who created or modified a payment link.   This would be a great help for ensuring proper change management. ...read more