Las grandes mentes piensan igual

It's strange that there is no payment description field on payment forms. If we want to embed a payment form on our website, we can't tell the invoice number they're paying for. That makes it difficult for our finance department to match payments to invoices. What's especially frustrating is that there's a description column in the payment details and reconciliation reports! But only the Stripe payout has a description provided.    Payment Details Report showing description column. Payment Reconciliation Report showing description column ... Mostrar más

Hey Team,   In considering moving our payment processing away from QBO and into HubSpot there is one major impediment standing in the way. Since the payment gateway is one HubSpot account with Stripe the tenant (or HubSpot client) doesn't have access to that gateway. It is common that credit card limits are hit at the time of attempted processing and payments may be declined.   The current setup requires the customer to go back and manually process their card again. This extra step makes it difficult for the HubSpot client to be in control of their payments. There should be a workaround or automated re-try to process the card on the next day.    How does the HubSpot client hold the customer to an agreement if they are unable to reprocess a card? For example, a customer signs up for a monthly payment for 5 months where they get full access to a product/service library. Even if the customer signs a 5-month contract they can avoid payment for services if their payment method fails one time. ... Mostrar más

My company provides consulting services for government contractors and we typically have a bill rate of $XX every 1/6 hour (10 minutes). That means that most of our quantities end up having increments of 0.1667 or 0.3333 or 0.5000 or 0.6667 or 0.8333 (10, 20, 30, 40, 50 minutes respectively).   So, as an instance, if we provide 5 hours and 40 minues of consulting services to a client say at $500/hr. The formula is simple enough being $500 x 5.6667 = $2,833.35. However, right now, Hub Payments does not allow for "fractional quataties" and instead of putting the 5.6667 in the quantity, you have to put the hourly rate in the quantity line and then round to the nearest 2 decimal and put the "hours" in the product rate line. This seems like a fairly straight forward and a simple addition to Hub Payments to allow for fractional quantities. Other examples of industries that would likely use fractional quantities could be construction, lawn services, other consulting services. I would be happy to help test and brainstorm this idea further to improve HubSpot altogether. ... Mostrar más

It would be VERY useful to allow us to add offline payment methods on quotes or on a form. Currently, it appears you can only set as "no payment", "hubspot payments" or "Stripe". Really missing a custom option here.    We have cases where our billing team needs to issue an invoice and get paid via check, cash, or wire.  ... Mostrar más

We are going to host a seminar which people need to pay for through the payment link. Is it possible to delay the payout to our bank account until after the event is over so it is one lump sum deposit instead of a bunch of smaller payments? ... Mostrar más

Hello All,   We created an LBO.   $1 for 5 days of access to our product.   After that 5 days it charges $99 a month on a subscripition until its cancelled.   example here - https://app.hubspot.com/payments/po8tNVrOSF?referrer=PAYMENT_LINK   Currently there is no way for the end user to cancel the subsricption themselves, they need to contact our staff to cancel it before the $99 hits, or at any point in time in which they want to cancel...Which is a huge time suck for our team for such a small offer.   We expect to sell 1000s of these offers, so the time demand to manually cancel these would be overwelhming.   There is also no way for the end user to update credit card info, they have to reach out every single time as well, which is just clunky in the client experience. ... Mostrar más

Can we have approval processes for the quotes based on the % of total discounts?    ... Mostrar más

Currently, our customers are not able to apply a discount code to a payment link in an embedded form. We'd love for this to change!   We use our form to collect information about our customers and collect a payment for a one-on-one information session. Having a payment link in an embedded form is essential for our business. ... Mostrar más

While the discount code functionality is great, the issue I have with it is when you create deals automatically using the out of the box functionality, the amount field is populated with the subtotal pre-discount code being applied. This creates the problem of inflating our revenue.  We can fix using a workflow for single payments, but it wouldn't work for subscriptions. I think populating the amount field with the actual revenue number would be much more logical.  ... Mostrar más