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We currently operate our e-commerce store using Shopify. However, for wholesale orders, our sales representatives are transitioning to HubSpot, using its new HubSpot Payments feature for more streamlined tracking within the platform.   This shift has led to a situation where we're managing two separate merchant services accounts for processing credit card payments—one for Shopify and another for HubSpot. This dual setup is causing complications with QuickBooks and our inventory management software.   Notably, HubSpot Payments is powered by Stripe, which already integrates smoothly with Shopify. Therefore, we should be able to obtain an API Login ID and Transaction Key from HubSpot. With these details, we aim to consolidate our payment processing, using just one merchant services account for both Shopify and HubSpot. ... Mostrar más

I have been reading support articles from 2020 to 2023 about adding a Tax functionality to Hubspot Payments. I am specifically looking at Payment Links. While you can manually add a fees and taxes as individual line items, there is no help in calculation, manual or automatic.    For small startups and SMBs this would be an immense value add and increase overall Hubspot engagement and usage.  ... Mostrar más

Our customers often have one department (or individual) processing the payment while another one needs to keep track of vendors and costs, they all would like to receive the payment receipts.   It would be great if we could send the payment receipts to more than one contact at that company.  ... Mostrar más

If a customer uses a new email to pay for a quote, a new contact will be created, and the subscription(s) will be associated with the new contact only (not associated with the deal or company). The new contact will not be associated with the deal that they paid for the quote.   I strongly suggest associating those contacts that are created by payments with their deals so that we can find them.   In my case, the HubSpot agent and I spent more than 1 hour finding a customer's scheduled subscriptions. Finally, we found the new contact's email from the deal activities > payment activity > click the details link > payment detail page. Then, we used that email address to search for contacts and find the right records. I would say I won't be able to find it by myself. ... Mostrar más

I have the perfect idea 💡😌 Let me know when you're interested. ... Mostrar más

Hi, loving the new payment subscriber feature but would like to see an automation feature for a subscriber/contact to have the option to cancel their subscription. At the moment, the only way to cancel a subscriber is manually via the admin dashboard.  ... Mostrar más

We are a nonprofit that receives donations both online and via mail in the form of physical checks. Our online payments come through Hubspot beautifully, but we have had to resort to setting up individual DEALS to record our physical check payments.   To complicate matters, we occasionally set up a DEAL for a fundraising event to be able to track donations received from that event alone. Fine if all donations are made online, but recently, a donation via physical check was received from that event. So to connect that donation to the fundraising Deal event, we were able to associate it to the deal, BUT the total payments received from that fundraising event did not include the physical check, only the online ones. So now we have to remember to add 2 totals together for a fundraising Deal event--the total payments shown for the fundraising Deal, PLUS any other payments received in its associated deals that were from physical checks.   Please consider providing a way to track physical payments as easily as Hubspot tracks online payments, so all payments can be easily tracked. Thank you for considering this suggestion!   Karen at Anágo Partners, Inc. ... Mostrar más

Currently, when payment notifications are enabled, all notifications are received by any user that has their payment notifications turned on. It would be great if we were able to configure the notifications so they receive them based on the records they own, instead of everyone. ... Mostrar más

The current invoice format does not allow for the address of the company sending the invoice. This would be helpful, as most account receivable departments at the customer will need the address of the invoicing company for a multitude of reasons, e.g., to follow local and state tax regulations, if they will send a physical check, where to send a 1099 if applicable, etc. ... Mostrar más