クリエイティブな才能を開花させよう

JKodrich · ‎7 16, 2025

We are trying to change all out stuff over to be less manual by creating subscriptions. There should be some way that if a invoice is paid that you can create a subscription that goes of the invoice dates and donsn't send a new invoice when it comes to manual payments.

JKodrich · ‎7 16, 2025

We are experiencing a couple of limitations with the subscriptions regarding invoicing and commerce analytics. When a subscription is created with a 'manual' collection process, there should be ability to prorate the subscription and send an invoice for when people are paying with check. There should be the ability to track in a subscription analytics the growth metrics that track how much new money came in this year from new subscriptions, then what the subscription change looks like with exsisting customers to show. If a subscription goes to updaid and the invoice associated gets marked paid after, it should switch the subscription status to 'active' There needs to be an easier way to track the lifetime of customers. Right now there is no easy way to say how long they have been a customer.

OrionCOM · ‎7 1, 2025

This is a really simple but very useful feature to add, when a subscription is created, currently you cannot change the settings of invoice sending, if the invoices are sent manually for example, you have to cancel and recreate a subscription to setup the automation of sending invoices. The problem is that if you make a mistake, it is very annonying for customers to tell them "Can you subscribe again as we cannot send automatic invoices rn..." So my request is verry simple: Add a button so that we are able to change the settings about automatic invoices on already created subscriptions. Thanks in advance

ManuMomentum · ‎6 26, 2025

Currently, when a subscription has an overdue payment, HubSpot disables all editing options — including updating the billing date, payment method, or even the subscription details themselves. The message shown is: “You can only edit active and scheduled subscriptions.” However, in real-life scenarios, it's very common for a customer to delay a payment due to administrative reasons, and we may still want to make changes for the next billing cycle — for example, updating pricing, extending billing terms, or shifting the next billing date. Right now, the only workaround is to manually mark the overdue invoice as paid (even when it’s not), just to be able to edit the subscription — which is clearly not ideal and may lead to confusion or compliance issues. We’d like to suggest allowing some level of editing (at least future-facing changes) on subscriptions with overdue payments, without requiring payment reconciliation first. This would help subscription-based teams manage customer relationships more flexibly and accurately. Thanks for considering this!

FLesin · ‎6 24, 2025

Have a setting to allow payment notifications (payment initiated, etc) to go to the user that created the payment link. This is in addition to already having select users always get notified.

Helens2018 · ‎6 24, 2025

Currently, ACH payments are only available to be received in HubSpot payments by US HubSpot accounts. Stripe supports ACH payments to be received by companies outside the US. It would be helpful if HubSpot is able to match this ability.

elisahubspot · ‎6 18, 2025

Hi team, Posting on behalf of customer. Right now, we can use email alias on CRM records, but this alias is not appearing when sending email from the invoice tool. It would be great to have the option there. Thanks!

PeteG · ‎6 11, 2025

HubSpot Payments currently supports recurring charges on set intervals: weekly, biweekly, monthly, quarterly, semi-annually, and annually. While this works well for many use cases, it falls short for organizations that offer longer-term or non-standard subscription periods. For example, our association offers 2-year, 3-year, and 5-year membership renewals, and there is currently no way to configure those intervals in HubSpot’s recurring billing options. This creates friction in the checkout process and limits our ability to streamline multi-year renewals for members. It would be incredibly helpful to have the ability to define custom timeframes for recurring charges (e.g., every 24 months, 36 months, or 60 months). This added flexibility would expand HubSpot Payments’ usefulness for associations, nonprofits, and other membership-based organizations. Thanks for considering!

PeteG · ‎6 11, 2025

Currently, the expiration year dropdown in HubSpot Payments is capped at 2030, which prevents users from entering valid credit card details that expire in 2031 and beyond. As more financial institutions issue cards with longer expiration windows, this limitation can create a poor user experience and potentially cause users to abandon transactions. This may seem like a minor UI detail, but it could have real consequences for conversion rates, especially in B2C or membership-driven organizations. Please consider updating the expiration year options to extend at least 8–10 years into the future. It’s a small change that could make a big difference. Thanks for considering

ANardini · ‎6 5, 2025

I’d like to submit a feature request regarding subscription billing functionality in HubSpot. Currently, once a subscription is created with manual payments(which is the only option on first invoicing), there is no way to convert it to automatic payments, even after a client’s payment method has been securely stored and the client has selected the check box to secure and charge future payments. This creates a major bottleneck for agencies like mine who are trying to streamline recurring billing processes. I recently created over 25 subscriptions, expecting to be able to toggle to auto-pay once payment methods were saved. Instead, I now have to: Cancel each manual subscription. Avoid triggering client confusion with cancel notification (which currently is not possible per your chat support). Send a new invoice to collect a stored payment method. Which is already a functionality within subscriptions. Recreate each subscription from scratch with automatic billing enabled. This not only triples the amount of work, but HubSpot does not currently offer any option to suppress or manage the cancellation notice sent to clients during this process. Then cancel all the subscriptions. This creates unnecessary confusion for customers, many of whom may assume they are being dropped or charged incorrectly. My only option is to update each subscription payment contact to my email. I’ve used other CRM systems, including Vendasta (also Stripe-integrated), which do allow users to: Convert manual subscriptions to automatic with stored payment methods Suppress or customize cancellation notices when subscriptions must be edited or reissued Automatic Payment from the first invoice These features were instrumental in maintaining client trust and reducing administrative burden. Feature requests: Enable toggling between manual and automatic subscription billing when a valid stored payment method exists. Provide a way to disable or customize subscription cancellation notifications when canceling and re-creating subscriptions as part of standard workflows. These enhancements would significantly reduce billing friction and improve the client experience across the board. Please note that the same box that must be checked in Payment links is already in subscriptions, so we just need to be able to toggle on automatic payments.

クリエイティブな才能を開花させよう

Import Subscriptions

Connect the Subscriptions to the Invoicing to be more intuitive

Send Automatic Invoices foralready created Subscriptions

Allow editing of subscriptions with overdue payments

Payment Notification to go to the payment link creator

Enable ACH Payments to be Received by International (Non-US) HubSpot Accounts

Ability to use email alias in the Invoice tool

Allow Custom Recurring Payment Intervals in HubSpot Payments

Extend Credit Card Expiration Year Options in HubSpot Payments Beyond 2030

Toggle Automatic Payments on in Subscriptions

実装済み

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