Great minds think alike

HubSpot Payments currently supports recurring charges on set intervals: weekly, biweekly, monthly, quarterly, semi-annually, and annually. While this works well for many use cases, it falls short for organizations that offer longer-term or non-standard subscription periods. For example, our association offers 2-year, 3-year, and 5-year membership renewals, and there is currently no way to configure those intervals in HubSpot’s recurring billing options. This creates friction in the checkout process and limits our ability to streamline multi-year renewals for members. It would be incredibly helpful to have the ability to define custom timeframes for recurring charges (e.g., every 24 months, 36 months, or 60 months). This added flexibility would expand HubSpot Payments’ usefulness for associations, nonprofits, and other membership-based organizations. Thanks for considering! ...read more

Currently, the expiration year dropdown in HubSpot Payments is capped at 2030, which prevents users from entering valid credit card details that expire in 2031 and beyond. As more financial institutions issue cards with longer expiration windows, this limitation can create a poor user experience and potentially cause users to abandon transactions. This may seem like a minor UI detail, but it could have real consequences for conversion rates, especially in B2C or membership-driven organizations. Please consider updating the expiration year options to extend at least 8–10 years into the future. It’s a small change that could make a big difference. Thanks for considering ...read more

I’d like to submit a feature request regarding subscription billing functionality in HubSpot. Currently, once a subscription is created with manual payments(which is the only option on first invoicing), there is no way to convert it to automatic payments, even after a client’s payment method has been securely stored and the client has selected the check box to secure and charge future payments. This creates a major bottleneck for agencies like mine who are trying to streamline recurring billing processes. I recently created over 25 subscriptions, expecting to be able to toggle to auto-pay once payment methods were saved. Instead, I now have to: Cancel each manual subscription. Avoid triggering client confusion with cancel notification (which currently is not possible per your chat support). Send a new invoice to collect a stored payment method. Which is already a functionality within subscriptions. Recreate each subscription from scratch with automatic billing enabled. This not only triples the amount of work, but HubSpot does not currently offer any option to suppress or manage the cancellation notice sent to clients during this process. Then cancel all the subscriptions. This creates unnecessary confusion for customers, many of whom may assume they are being dropped or charged incorrectly. My only option is to update each subscription payment contact to my email. I’ve used other CRM systems, including Vendasta (also Stripe-integrated), which do allow users to: Convert manual subscriptions to automatic with stored payment methods Suppress or customize cancellation notices when subscriptions must be edited or reissued Automatic Payment from the first invoice These features were instrumental in maintaining client trust and reducing administrative burden. Feature requests: Enable toggling between manual and automatic subscription billing when a valid stored payment method exists. Provide a way to disable or customize subscription cancellation notifications when canceling and re-creating subscriptions as part of standard workflows. These enhancements would significantly reduce billing friction and improve the client experience across the board. Please note that the same box that must be checked in Payment links is already in subscriptions, so we just need to be able to toggle on automatic payments.  ...read more

Currently, HubSpot's invoicing tool does not allow users to reset, manually adjust, or reuse invoice numbers, which can be limiting in real-world billing scenarios. We’d love to see more flexibility around invoice numbering to reflect the operational needs of growing businesses. Key Challenges with Current Setup: If you accidentally create a test invoice or make an error in dates or amounts, the invoice number is "used" and cannot be reassigned—even if the invoice is deleted. In some cases, clients ask for changes after an invoice has been issued, which requires regenerating the invoice. This leaves a gap in numbering or results in non-sequential invoice numbers—a challenge for accounting teams and audits. Some organizations operate under local accounting rules or internal policies that require sequential numbering with no gaps, or yearly resets (e.g., starting over with 001 every January). Suggested Improvements: Add the option to manually assign or adjust an invoice number before sending. Allow rollbacks of invoice numbering for invoices that are deleted or never finalized. Include an option to reset numbering sequences periodically, such as annually or by prefix. Provide clear audit logs to ensure transparency and prevent manipulation of finalized invoices. Why this matters: Brings HubSpot invoicing closer to the flexibility offered by traditional accounting software. Helps businesses stay compliant with local tax laws or internal documentation standards. Reduces administrative headaches caused by accidental invoices or misnumbered records. This level of control would be especially helpful for businesses using HubSpot invoicing as their primary billing tool. We believe adding these capabilities would significantly improve user confidence and operational accuracy. ...read more

We would love to see HubSpot’s invoicing tool support multiple invoice prefixes, each with its own independent numbering sequence. This would be incredibly valuable for businesses that operate multiple service lines, business units, or revenue streams, all under the same HubSpot portal. Use Case Example: For services of Type A, invoices should follow the format 2025A/001, 2025A/002, and so on. For services of Type B, invoices should follow the format 2025B/001, 2025B/002, etc. When creating an invoice, the user should be able to: Select the invoice prefix (e.g., 2025A or 2025B). Have the corresponding sequence automatically incremented based on the selected prefix. Ensure that prefixes do not share or interfere with each other's sequence counters. Why this matters: It improves clarity and traceability for accounting teams and clients. It reflects real-world scenarios where financial operations are segmented by service type, geography, legal entity, or brand. It helps comply with regulatory or internal documentation requirements, especially for organizations operating in multiple countries or offering diverse services. Suggested enhancements: Ability to define and manage multiple invoice prefixes from the settings panel. A drop-down selector when creating an invoice to choose the applicable prefix. Visibility into the current sequence number of each prefix for forecasting and audit purposes. This feature would be a huge win for scalability and financial operations in HubSpot. We hope the product team considers it for future development! ...read more

I use the subscription tool So that I can delay payments However, I only ever charge 1 payment but at a future date so I need to use the subscription tool to do this. However, the tool says $/Month. The system should remove "/month" if Payment # = 1 I have a buyer that is balking at the /Month text ...read more

A simple field to submit an email address — without requiring login credentials — would be an elegant and effective solution. It would also help prevent missed payments, as invoices would immediately reach the correct recipient. It makes no sense to this day that a user is needed for receiving an invoice.    ...read more

https://app.hubspot.com/commerce/   Gostaría que fosse levado em consideração o mercado brasileiro, estou há alguns meses aguardando a liberação do Commerce Hub, checkout, assinaturas, através do Hubspot.   Somos cliente da Stripe, e gostaríamos de pedir encarecidamente essa funcionalidade, ela entrega tudo que a gente precisa para ajudar na gestão de vendas dos nossos times.   Consegue viabilizar por favor essa funcionalidade  ...read more

since stripe as limited support for some countries, please consider Merchant Of Record Solution Like Paddle, Dodo Payments, Paystack everyone should have access to easy integrations ...read more