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There needs to be an option for credit card payment fees to be passed onto the customer.  We would like to offer credit card payments as a option but want to be able to notify the customer that if they use a cc then there is a fee attached.  And the fee needs to be automated as part of the payment.   ... Mostrar más

We are currently rolling out a consumer model to one of our locations so having to manually add a line for tax is not that cumbersome.  We do plan to roll out to additional areas and removing the human error from any of our locations across the US where taxes are concerned would be a god send.   ... Mostrar más

Currently, discount codes only go up to 99%.  When a client wants to be invoiced but we still need them to complete the registration process, a 100% discount code is needed.  This seems like an easy thing to fix. ... Mostrar más

At this time, carts and orders are only available when you have an ecommerce integration like Netsuite or Shopify, although the API appears to be generally available.   Would it be possible to make orders available in the HubSpot portal (and make it possible to associate them to other objects/records) as well? This would be such a great feature for all HubSpot customers with an ERP/ecommerce integration. ... Mostrar más

It should be possible to edit all system emails for payments, like successful payments, payment reminders, and failed payment alerts. We want to customize this copy to increase the liklihood that users act on these emails. If some of them need to contain specific content for compliance reasons, it should be possible to edit an introductory paragraph, or add simple copy to the email which gets included in a standard template. E.g. allow the user to add a message before or after the payment info in the receipt email, even if the receipt part is generated by Hubspot. I'd also suggest that a record of any automatic or manually sent Hubspot system emails should show up in the contact's activity list. ... Mostrar más

I understand of course that some guardrails must be in place to ensure that the emails remain strictly transactional (as opposed to promotional), but it would be great if there were some way to customize the email receipts that our users receive based on the payment they've made.   For example, I work for a small nonprofit and we are weighing whether to use HubSpot Payments to receive donations via ACH. We are currently using HubSpot Payments to receive application fees. For a donation payment, I would want to be able to customize the email with tax-deductible information alongside some brief copy thanking the user for their support. And of course, I would not want that same copy to be in an email receipt for an application fee.   I know that I can achieve the same result in some way by setting up a workflow automation that would deploy an email after the payment has been received. However, we don't have the transactional email add-on since we don't have a big enough use case to justify the cost, and I don't want the user's marketing contact status to affect whether they receive the more helpful follow-up or not. And, of course, we can follow up manually after the fact, but as a small nonprofit, the more automation the better.   The less software the better, too — we are trying to avoid purchasing a fundraising-focused CRM since the combination of HubSpot and Fundraise Up covers most of our needs.    Thank you!  ... Mostrar más

I love that HubSpot has the option to process payments but the styling limitations make it unusable for my team. It would be great to have the ability to customize the payment and favicon, or at least have them default to the branding of the URL the quote/payment live on.    Quote pages do have the option to change the logo, but the favicon defaults to the account level rather than what is set at the business unit or domain level. The logo on the payment page is locked as the logo set for the HubSpot account, and the favicon on payment pages is HubSpot's logo.  ... Mostrar más

As a German business selling to other European countries (e.g. Austria), you are obliged to put the customer's VAT ID on the invoice. Unfortunately, I didn't find an option/field to do it. Is there any solution? ... Mostrar más

A client of ours is in need of freezing her payments with us for a period of time. So instead of cancelling out the subscription, it would be nice if there was a freeze option where the money will not draft out of her account for a certain amount of time and we could un-freeze it when she is ready to start making payments again.  ... Mostrar más