Great minds think alike

I want to use subscriptions to make the invoicing easier since we sell recurring licences. The subscriptions will be yearly but we also change the prices every year. When I change the price of a product it has to be changed in all seperate subscriptions. I would like to be able to update several subscriptions at the same time, this way no mistakes can be made and we do not have to open and edit all subscriptions (500+) every time the prices change.  ...read more

Currently, when a subscription has an overdue payment, HubSpot disables all editing options — including updating the billing date, payment method, or even the subscription details themselves. The message shown is: “You can only edit active and scheduled subscriptions.” However, in real-life scenarios, it's very common for a customer to delay a payment due to administrative reasons, and we may still want to make changes for the next billing cycle — for example, updating pricing, extending billing terms, or shifting the next billing date. Right now, the only workaround is to manually mark the overdue invoice as paid (even when it’s not), just to be able to edit the subscription — which is clearly not ideal and may lead to confusion or compliance issues. We’d like to suggest allowing some level of editing (at least future-facing changes) on subscriptions with overdue payments, without requiring payment reconciliation first. This would help subscription-based teams manage customer relationships more flexibly and accurately. Thanks for considering this! ...read more

I would like the ability to customise the HubL behind an invoice template in the same way as we can already customise a Quote template.   Customers in our region are required to have a payment slip at the bottom of the invoice, which includes a QR code. Whilst this might be something only limited to a small number of users, this would be something that we can easily add ourselves if we had full access to the HTML code as in the case of Quotes. ...read more

There needs to be an option for credit card payment fees to be passed onto the customer.  We would like to offer credit card payments as a option but want to be able to notify the customer that if they use a cc then there is a fee attached.  And the fee needs to be automated as part of the payment.   ...read more

Currently, ACH payments are only available to be received in HubSpot payments by US HubSpot accounts.  Stripe supports ACH payments to be received by companies outside the US.  It would be helpful if HubSpot is able to match this ability.   ...read more

At this time, carts and orders are only available when you have an ecommerce integration like Netsuite or Shopify, although the API appears to be generally available.   Would it be possible to make orders available in the HubSpot portal (and make it possible to associate them to other objects/records) as well? This would be such a great feature for all HubSpot customers with an ERP/ecommerce integration. ...read more

Hello HubSpot team, I would like to suggest a feature improvement regarding invoices. Currently, HubSpot provides invoice templates by default, but there are no options to edit or customize them beyond basic details. In our case, it would be very useful to be able to: Add information from our payment partners. Include details about our bank accounts. Adjust the layout or content of the invoice to better fit our business needs. Having editable invoice templates would allow us to align invoices with our branding and operational requirements, while also providing our customers with the necessary payment details directly on the invoice. This flexibility would make HubSpot invoicing much more powerful for businesses working with multiple payment channels or needing to provide specific bank/payment information. Thank you for considering this improvement. Best regards, ...read more

Currently, discount codes only go up to 99%.  When a client wants to be invoiced but we still need them to complete the registration process, a 100% discount code is needed.  This seems like an easy thing to fix. ...read more

We are currently rolling out a consumer model to one of our locations so having to manually add a line for tax is not that cumbersome.  We do plan to roll out to additional areas and removing the human error from any of our locations across the US where taxes are concerned would be a god send.   ...read more