Great minds think alike

Please create a way that we can make a custom report based on click through rate and open rate for marketing emails based on a contact list.    Example: Members of X list recieved marketing email ABC and the open rate was x% and click through rate was x% rather than total number of opens and clicks.  ...read more

I'd like the ability to edit the color of a visited link in marketing emails. Right now, the color defaults to purple after someone clicks on it. ...read more

Hi! It would be extremely useful for my team (and I'm sure other teams) to be able to see the reason a contact is not being sent an email, as well as who those specific contacts are. I included a screenshot of the information that is currently provided, which is quite vague, and think the suggested improvement would be immensely helpful in productivity (something like "See recipients who won't be included in this email send" & then having a column for "Reason"). Thank you & let me know if I can provide any more information! ...read more

It seems that at the moment, the only links that are able to be tracked are hard coded links in the email. Links that are created via personalization tokens aren't treated the same way and tracking isn't applied.   This is obviously challenging for us as marketers, as we can't understand click-through rate on links that are dynamic by user (for example, links that direct users into their unique dashboard within our application).   Is there anything in the works to enable link tracking there? Have you considered the ability to add an ID or click element within the raw HTML? This is something I know is available within Hubspot's CMS when building web pages.   Thanks, ...read more

It would be great to be able to customize the email that gest sent after someone books a meting with me through the booking tool =.   ...read more

Hello product team,   For HubSpot admins, one of the biggest challenges is keeping a portal organized, cleaned up and prevent overall chaos. Especially in Enterprise portals with sometimes hundreds of users, it's almost impossible to get users to follow a naming convention for email names, landing page names, workflow names. Quickly this becomes a cat and mouse game where HubSpot have to constantly chase and remind users to name their assets correctly.   Why is this currently a bad user experience for users?   Naming conventions are usually documented outside of HubSpot, in a wiki, stored as a Google Doc or something similar along the same lines. Forcing them to interrupt what they're currently doing, look up a naming convention and then come back means that they're losing time. They also have to leave HubSpot momentarily. Even then, they might misunderstand the naming convention and type in an incorrect name.   Why is this currently a bad user experience for admins?   Incorrect naming means that list or workflow filters for Recent conversion might not work. It can also mean that reports become a mess, if these reports are pulling in asset names.   If admins have to look into this on a permanent basis, in portals where there are new assets every day, this takes time away from developing the HubSpot portal and generating more value for all users.   Here's what a solution could look like   To solve this, it would be great if there were tools to enforce a naming convention. Ideally, admins would specify what constitutes a correctly named asset and similar to the forms editor, arrange fields to their liking.   Here's a quick mockup of what this could look like when creating a new page.     The user could select from dropdowns which team they belong to, the language of the assets, the asset type, include a title and date. The system would then generate a title from this that cannot be further edited.   Admins should be able to specify the options for each dropdown, separators, order and field validation (e.g. max length for a title).   (In case this is eventually introduced, please consider to make this a feature that is at least included in all Professional and Enterprise subscriptions.)   I would love to see this for all assets in HubSpot: emails, workflows, lists, campaigns, imports, properties, files etc.   Thanks in advance for reviewing! ...read more

It would be helpful if both transactional and marketing emails were visible in the associated ticket record.  We use tickets to track production for customers and have automated (via workflow) communication to individuals on those tickets through to fulfillment.  We don't send these communications as templates because they cannot be branded.  But when you click into a production ticket you can't see any of this communication without then clicking into the individual contact record of customers associated with the production ticket.  Please enable the option to associate these emails with a specific ticket OR the ability to toggle on/off visibility of every option of communications (conversations too) on a ticket level.  Thanks! ...read more

Hi there!   At the moment, there isn't any option to exclude employee activity from counting towards forms analytics, marketing email analytics or campaign analytics.   For the general web analytics this can be done by excluding IP addresses, however not for other tools in HubSpot.   Why is this important? There needs to be a way to test conversion paths (click marketing email, submit form on page) without skewing the conversion rates before even launching a campaign. (Deleting contacts after testing doesn't do the trick, they still remain part of the email and form analytics.) Especially in larger companies with a lot of employees testing assets, this makes forms and email analytics unreliable.   Thank you for looking into this. ...read more

I noticed in workflows that there is an option for if an email was sent to a contact but not an option if an email was not sent to a contact. I would love to see that option available.  I am wanting to build a workflow that if someone has schedued a meeting and not received "Email X" then to send "Email A" and then "Email X" to that person. If they have received "Email X" then just send "Email A."    ...read more