Great minds think alike

Hello,   I am requesting to have the option to set up the Send Frequency Safeguard per business unit instead of having it as a portal-wide setting.   We are currently not able to have the Send Freq Cap on at all since our business units sometimes send emails to the same contacts as our main account does.   Thank You! ...read more

Hi y'all!  We would love to be able to use our subscription options in more than just emails. Dedicated landing page? Social posts? Embeddable preferences? Yes, please.  The overall goal is to have a page where users can enter their email and see their current subscriptions. If they aren't subscribed, then prompt for various field(s) of my choice and let them proceed with selecting the type(s) they want to receive.  The current setup is extremely limiting and is not very user-friendly. Thanks!   ...read more

Hi HubSpot team!   The data displayed on the Marketing Email > Analyze tab does not allow us to see metrics specifically on our marketing emails (i.e. excluding transactional emails).   That data is therefore of very little value for tracking marketing email performance because data such as open rates is significantly skewed by transactional emails (e.g. when a customer sets up a login to our portal).   Suggestion: On the Email type dropdown on the Analyze tab, add two categories: Marketing emails Transactional emails Here's a screenshot of where I am referring to in the UI: https://app.screencast.com/PQR7nvFdwik6P    The current filters available on the Email type dropdown are too granular (Regular, Regular A/B, Blog, Follow-up etc.) to be of use in answering the question, "How well are our marketing emails performing?" (If however, the Email type dropdown allowed multi-select (currently only one selection can be made), that might be a quick solution to this issue -- but the two additional categories suggested above would be more intuitive for users.   Hope that all makes sense. This, imho, is a fairly obvious feature for a marketing platform like HubSpot.   Thanks! MC ...read more

Please develop the ability to add the subscription preferences to the list of properties you can add to a Contacts Form when customising it.   This promopts a user, to ask a new contact what their preferences are when adding - ensuring GDPR compliance.   Currently newly added contacts are set as 'not specified' meaning they cannot be emailed. ...read more

Hello product team,   For HubSpot admins, one of the biggest challenges is keeping a portal organized, cleaned up and prevent overall chaos. Especially in Enterprise portals with sometimes hundreds of users, it's almost impossible to get users to follow a naming convention for email names, landing page names, workflow names. Quickly this becomes a cat and mouse game where HubSpot have to constantly chase and remind users to name their assets correctly.   Why is this currently a bad user experience for users?   Naming conventions are usually documented outside of HubSpot, in a wiki, stored as a Google Doc or something similar along the same lines. Forcing them to interrupt what they're currently doing, look up a naming convention and then come back means that they're losing time. They also have to leave HubSpot momentarily. Even then, they might misunderstand the naming convention and type in an incorrect name.   Why is this currently a bad user experience for admins?   Incorrect naming means that list or workflow filters for Recent conversion might not work. It can also mean that reports become a mess, if these reports are pulling in asset names.   If admins have to look into this on a permanent basis, in portals where there are new assets every day, this takes time away from developing the HubSpot portal and generating more value for all users.   Here's what a solution could look like   To solve this, it would be great if there were tools to enforce a naming convention. Ideally, admins would specify what constitutes a correctly named asset and similar to the forms editor, arrange fields to their liking.   Here's a quick mockup of what this could look like when creating a new page.     The user could select from dropdowns which team they belong to, the language of the assets, the asset type, include a title and date. The system would then generate a title from this that cannot be further edited.   Admins should be able to specify the options for each dropdown, separators, order and field validation (e.g. max length for a title).   (In case this is eventually introduced, please consider to make this a feature that is at least included in all Professional and Enterprise subscriptions.)   I would love to see this for all assets in HubSpot: emails, workflows, lists, campaigns, imports, properties, files etc.   Thanks in advance for reviewing! ...read more

Hi! It would be extremely useful for my team (and I'm sure other teams) to be able to see the reason a contact is not being sent an email, as well as who those specific contacts are. I included a screenshot of the information that is currently provided, which is quite vague, and think the suggested improvement would be immensely helpful in productivity (something like "See recipients who won't be included in this email send" & then having a column for "Reason"). Thank you & let me know if I can provide any more information! ...read more

Every now and then, our German customers have issues with hard bounces (content, spam, policy, other) when sending marketing emails. Large email providers such as t-online, gmx and so on classify the marketing emails sent from HubSpot IP addresses as spam. If this happens, HubSpot may stop the sending process because the bounce rate is too high - precisely because a very large number of contacts have e.g a t-online email address. This has already happened more than three times, that I know of. In the worst case, these contacts may even be quarantined (has happened once).   These bounces could be prevented if HubSpot was part of the Certified Senders Alliance - CSA. Since the IP addresses of CSA certified senders are on the CSA Certified IP List and mailbox providers access this Certified IP List, they are recognized as legitimate email senders. As a result, they will be delivered better to participating mailbox providers.   This would really help. The constant allowlisting for common email providers would then no longer be necessary. Competion newsletter tools and even SalesForce are already participating in the CSA.  ...read more

It would be beneficial to have the ability to bulk update already created Marketing Emails for the reply-to function, along with the subscription type. This would eliminate the unnecessary time consumption of editing large emails individually.      ...read more

It would be great to have the ability to set default, font and size for H1, H2, Paragraph, Block quote etc. in marketing emails to standardize brand across all marketing emails.      As well as set defaults for all drop and drag marketing emails standard font type and size similar to what is available under settings, marketing, email, branding (classic editor) as not all font types are available for selection.    ...read more