Great minds think alike

Loving the witty choice for customer agent so far, but it is very repetative with it's introduction when answering questions. "Ah," is used at the start of almost every answer, but then the body of the answer is great and varies each time the same question is asked! Some of the other personality choices are repetative as well, so I think this would apply to all. Having more variance in its segways, the ability to train it more from an admin side, or having a block list of terms would be very helpful. ...read more

Currently, only one customer agent can be created. This singular agent is the agent that is assigned across all connected channels. It would be great if we could create multiple different agent profiles. That way, we could further customize the agent for each connected channel.  ...read more

It'd be great to have a place to easily see any conversations that were touched or handled by the AI customer agent. This way, I can review its responses and understand how we can improve them by building or adding content to fuel more effective answers from the AI. Hubspot support has confirmed that there's no way to create a custom view at this point for AI-handled conversations. ...read more

There's current functionality to have a chatflow start with a bot and then have the bot pass the flow along to a live chat agent. But I'd like for a bot to be able to pass the conversation off to another bot.    Reason for this - if I'd like different chatbots on different pages (with page-specific messaging), eventually I'd like to conversation to flow to a "triage to sales" type bot to gather some key info before making a lead. But I don't want to have to build the same "triage to sales" flow in every different chatbot I make (and that would be a huge pain to update if I ever needs to make a change to the "triage to sales" flow). So I'd love if a page-specific bot could send a conversation to a "triage to sales" bot ...read more

Modelos de mensagem com call to action e botões são muito importantes para nós, facilita a resposta do cliente e nos ajuda até a ter uma triagem, uma vez que não temos a possibilidade de bot. Seria ótimo contar com essa ajuda de vocês, obrigada! ...read more

I have recently been using the AI Chatbot (Beta) which is a huge step up from a standard chat flow, love it!   One slight downside is that if the customer requests to speak to an agent, and there is not one available, the chat will be unassigned and leave the customer hanging, which is not great.   I tried using the 'Collect email after no agent response for a minute' feature, but this did not seem to trigger a message.   It would be great to have a feature where if an agent is not available, the chatbot will apologise and ask the user if they'd like to submit a ticket instead, so we can get back to them rather than them waiting. ...read more

It would be great to have a feature in the Conversations Inbox that can highlight the priority of certain contacts/companies that come in through the live chat.    For example, there are top tier companies that should be prioritized and when their chat comes in, it gets highlighted in the support inbox and the support team can attend to their chat first. It can come in a form of a highlighted dot etc.   Requesting on behalf of a customer!  ...read more

Show IP & Location of contact and also the browser used when having Live Chat ...read more

Now that WhatsApp is available to connect on inbox it would be very useful to integrate a chatflow for WhatsApp, very similar to Facebook chatflow. ...read more