Great minds think alike

If I click on a contact OR preview a contact, I would love to be able to click a "next" or ">" arrow button to get to the next contact. Currently, I have to go back to the entire contact list to get to the next contact.   This would be helpful for anyone who looks at their entire contact list.   The goal is to tab or click between contacts without going back to the entire list of contacts. This is a really efficient way to go back and forth between contacts, and saves lots of time.   The only other CRM I've used is Brivity, and this is an option within that platform. ...read more

Allow customers to log in and see their Ticket inbox, history, statuses, replies etc.   Ideally integrate this with Knowedge Base too. ...read more

Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing.   Idealy with the feedback form would allow for the option for both multiselect choices of common issues and open text fields for more specific feedback.   Would be great to be able to see this feedback data from the Knowledge Base Insights dashboard. ...read more

I set up the HubSpot client portal: users must create an account to access it and view their tickets, submit a new one, etc.). I would like to know which users have signed up, how many, and the evolution of the registrations over time. Thanks, Gabriel ...read more

Ability to add regions as well as languages to the Knowledge Base, i.e. Australia, UK, NZ, etc ...read more

It would be very useful to have the same article appear in different categories.  I'm sure several use cases exist and many (if not most) users would find benefit from this.  I have two simple use cases that we would benefit from but I'm sure that there are more out there.   The first use case that we organize content in two ways - by type of product and media type.  We put all of our videos in one spot but would like to have those videos show up in applicable product categories as well.   The second case is we separate our Knowledge Base by the type of product.  However, some articles would be applicable to more than one product so it would be nice to be able to multi-list it and have it show up in more than one spot.     In the current state, we have to either duplicate articles (and sometimes 3 or 4 times) or we have to choose the most applicable and hope our customers find it.     I did find this in the community and kudoed long ago but went to check on it and it wasn't in ideas so I decided to post it here. ...read more

Adding another level to the subcategories would help keep information together and make the knowledge base easier to navigate.   Example:   1. Category (shown on help center home page)     a. Subcategory level 1            i. Subcategory level 2               - article 1               - article 2               - article 3 ..... etc.    1. Products      a. Product A            i. Feature A               - articles related to feature A            ii. Feature B                - articles related to feature B      b. Product B..... etc.                   ...read more

I know how great bulk publishing of website/blog pages is so now can we please get bulk publishing for knowledge base?  It will save SO much time for people who migrate and don't want to publish right away.  ...read more

You should be able to clone Knowledge Base articles like you can blogs and webpages ...read more