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In the previous version of the knowledge base, it was possible to add "custom text links" to the footer of the theme which was very useful for adding the privacy policy, cookie policy, accessibility statement etc.   In the new version of the knowledge base, this is not possible and the links have to be added and spaced out within a single block of rich text. This means that in the mobile version of the knowledge base, the formatting is completely thrown off.   This workaround is unsatisfactory and gives a poor impression of the page when viewing on mobile. It would be great if we could restore the ability to add custom text links on the new knowledge base as well as the other editing features which were available in the old Knowledge Base. ... Exibir mais

Please add login form customization capabilities to the customer portal.   We'd welcome being able to add some guide text to the customer portal login form, or even a login form graphic we could populate with text, to make it clear what the portal is for and what types of users should be expected to be able to log into it.   The existing customizable logo (defined in Branding > Brand Kit > Logo > Customer portal) for the customer portal is appreciated, but beause it's placed in the logo position on all portal pages, it is not the appropriate mechanism to try to communiate all of the above.   This is a companion request to: https://community.hubspot.com/t5/Knowledge-Base-Tool/Option-to-disable-password-less-login/td-p/1123999 - aimed at solving the problem of undesired users attempting to log into our customer portal and creating HubSpot contacts in our instance, which is causing regulatory jeopardy for us. ... Exibir mais

It would be very helpful if you could enter key words in the search bar in HubDB that would apply to more than one column in HubDb instead of only being able to use key words from one column at a time. The would make it much easier when you have similar information in a lot of rows that could be easily distinguished in the search if you could combine key words from two or more columns into the search.  ... Exibir mais

The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support)   ... Exibir mais

Due to the privacy restrictions that must be applied to all of our Help Center articles (all are set to private and require SSO authentication to access), I am unable to use our Help Center repository to train the AI Customer Agent.    I love the self service capabilities inherent with AI agents but we are unable to use this feature under its current limitations.  It would be wonderful to have the ability to train the Agent on private information that can/will only be leveraged by users who are signed into our platform. ... Exibir mais

Allow customers to log in and see their Ticket inbox, history, statuses, replies etc.   Ideally integrate this with Knowedge Base too. ... Exibir mais

Hey folks,    Sorry in advance for a lot of text.    I guess that wasn't only me who noticed a certain downgrade in styling options after the transition to the new Knowledge Base. Since I've spent a fair amount of time fine-tuning the previous doc space, now I find it rather frustrating to see certain issues caused by the transition to the new Knowledge Base.   Therefore, I want to point out the things that I would prefer to be fixed:   1. Inability to use hero image for header/top menu. In the previous version of KB, one could just upload an image to cover the header and search bar menu area, now it's only the color fill and header + menu are divided and take huge space on the page. What was wrong with keeping it like this? (see example of our old docs header/top menu)     2. Previously, the navigation links were within the footer of our KB, these have been removed, and social media icons have taken their place. The navigation now is in the header of the page, which is a sudden change, but the lack of alignment and styling options for these feels disappointing.   3. Footer items can't be aligned with the rest ofthe  items on a page, making them stick to the sides so that you aren't able to click social media icons, for example, without closing the AI chat first. Compare how it was for us previously: And check what it's like right now 😬   4. The text area width within the articles looks squeezed and can't even fit the tables in my articles. Sometimes, you have to scroll right to see all the rows of a table   5. Would be nice to have the ability to automatically align all images to the center. After transitioning to the 'updated' Knowledge Base ALL the images I resized and aligned manually were moved to the left automatically 😐   6. Finally, I find it hard to set up the bold font in articles without making sidebar menu items bold as well. I guess it has something to do with bold font also being a header font at the same time, right? Not completely sure about this one but something is definitely odd + bold text appears to be 'blurry' compared to the rest body text    The fact that this Knowledge Base update was 'pushed' without making sure it works at least not worse than before is not very professional and caused some amount of headache for my team.   Hope you'll be able to take some of these ideas into account and fix the stuff as soon as possible.   Thank you     ... Exibir mais

Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing.   Idealy with the feedback form would allow for the option for both multiselect choices of common issues and open text fields for more specific feedback.   Would be great to be able to see this feedback data from the Knowledge Base Insights dashboard. ... Exibir mais