Gute Ideen sollten geteilt werden

sambenthom · ‎Aug 23, 2018

In other knowledge base tools, there is an option to add a user feedback tool in the form of, "Was this article helpful? Yes No" This would be an easy way for us to understand whether or not we need to revise certain articles. You could show a simply dashboard result in the article statistics page.

ChrisYaren · ‎Aug 18, 2018

Please set up the ability to restrict access by password to articles in the knowledge base/categories. This would allow for users to create internal knowledge bases that would not be public facing. It gets around having to custom code a webpage so that the hierarchy of categories/articles is easy for users to find. It would also make this more competitive with the other products on the market like zendesk et al. who already have this functionality.

CasperOng · ‎Aug 17, 2018

Hi Team, Some customers who are looking to purchase Service Hub have their own Knowledge Base set up already. At the same time, the HubSpot Knowledge Base does not seem to have an easy way to do a bulk import of these articles with a XML file. It will be good if we can have a function that does this.

Jblake · ‎Aug 14, 2018

When publishing knowledge base articles, it would be helpful to have the ability to include anchor links to the different headings in an article. This way, technical writers and publishers could create articles with a table of contents and make their articles easier and more simple for users to navigate. We could also use these anchor links to link to a specific heading within an article from another location, so we could prvoide users with the specific route.

huddlehouse · ‎Jul 27, 2018

Right now we use Drift. If someone asks a question to our bot and we have relevant help articles it automatically suggests them. It doesn't matter if we are offline or online. It is extremely useful. After talking to an implementation specialist we were told we would have to make a Service Hub chat bot for each of those scenarios...?

brkn · ‎Jul 11, 2018

Would be awesome to be able to inset related articles or auto populate related articles from category or subcategory of knowledg base. Also a CTA button would be nice. Like "Get started" on the "How to get started?" Knowledge base article.

The_Dude · ‎Jun 26, 2018

What is the timeline for multilingual knowledge bases? We have a multilingual SaaS platform that can be quite complex that requires a robust multilingual knowledge base.

atma · ‎Jun 16, 2018

Script to embed Knowledge Base and Tickets in our website as a pop-up modal. User can click on 'Help' button on any page (just like we can do in HubSpot). Can also incorporate Conversations/Messages and Calling. Helps to provide self-service support, contextual support and reduce ticket volume.

atma · ‎Jun 16, 2018

Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.

atma · ‎Jun 13, 2018

Numbered lists have an option to indent into a sub-bullet and sub-sub-bullet. Those second level and third level items are showing normal numbering, same as the first level items i.e.: 1. This is first level 1. This is second level 2. This is second level 1. This is the third level 2. This is first level But obviously the second and third levels should have some other identifiers like a), b), c), or i), ii), iii). Just as it is in Microsoft Word. I pointed this out to Support as a bug but they informed me it is treated as a feature request and is best posted as an idea!

Gute Ideen sollten geteilt werden

Add Rate This Knowledge Base Article Option For Readers

Restrict access to Knowledge Base Categories

Bulk import for Knowledge Base

Anchor links in Knowledge Base articles

Chat Bot to suggest Knowledge Base articles automatically

Related articles & CTA buttons

Multilingual Knowledge bases?

Web widget for Knowledge Base and Tickets

Customer portal for Tickets

Sub-bullets should have different numbering to bullets in Knowledge Base articles

Vor Kurzem umgesetzt

Vor Kurzem in der Beta-Version