Great minds think alike

It's a shame that Hubspot still don't offer support for Ukrainian in CMS, particularly in Knowledge base. Ukraine is a country of 42 million people in Europe and addtional 10 milllion Ukrainians over the world. Hubspot offers languages from much smaller countries https://knowledge.hubspot.com/account/hubspot-language-offerings like Czech or Danish.  Yes, Ukrainians can understand Russian, but it's not how it works with client support.  Furthermore, there is no need to invest from Hubspot, since the translations could be done by Hubspot users.  We could simply put Ukrainian articles into English (like we currently do in Freshdesk), but it's not the best UX, especially not the one expected from Hubspot. What we need is that our customers could select Ukrainian from a dropdown in Knowledge base. ...read more

Please add feature to set custom spacing/line height in knowledge base - add articles page https://www.dropbox.com/s/5d3pwiqa0h7p81k/Screenshot%202020-10-13%20at%2012.55.17%20PM.png?dl=0 ...read more

This would allow deeper categorisation and customisation across a broad range of complex topics that a knowledgebase often contains, allowing for better intuition for any customers and staff that need to navigate to appropriate resources with minimum confusion and minimum time spent.   Additionally, descriptions of sub-categories (and additional nested sub-categories) would be extremely helpful. ...read more

On behalf of customer,    Currently, one can search within a specific language/domain with the Service Hub's Knowledge Base but it will be great to be able to search in an alternate language and be able to find the "primary" e.g. English article of the primary language (English)'s article. ...read more

It would good to have the ability to create a workflow where a user that uses the KB can receive a preset email asking if he needs further help.  ...read more

Not all Knowledge Base documents are "posts/articles".  We have a need to upload .docs or .pdf documents for our customers do download.  Right now it is impossible to add a doc or even the URL to a doc hosted on Hubspot without embedding it into an article.     It is very limiting.   We would like to be able to upload a document to our Knowledge Base Support Site.  ...read more

Posting on behalf of a customer   It would be great to have the option to update the category and tags of knowledge base articles in bulk/multiple at a time. Possible use cases   changes in the knowledge base categories over time as the knowledge base grows changes in SEO strategy changes/advances in the amount of information available on certain topics mistakes/misunderstandings during creation of the articles ...read more

Whenever you a private articles to a knowledge base, a login-CTA is added within the menu of the knowledge base.   This is confusing our end-users who think that they can use that login-CTA to log into our external platform (that isn't connected with hubspot).   The ability to remove the login-CTA would be the easy solution for this.         ...read more

Within the Page settings we can add header/footer html code for pages, blog,... However for your Knowledge Base subdomain you get the message:   "Any changes you make won't be applied to your knowledge base pages"   We have a use case with a client for this and solved it messy by injecting the needed javascript validation code using GTM in the knowledge base (which is dirty as **bleep** and shouldn't be the case).     ...read more