Grandes mentes pensam igual

While it's always great to help out others in the community and have that reciprocated when looking for solutions myself, it really doesn't make sense to me that the users receiving answers cannot easily view a full profile of those that help them. I've written out my profile, but none of the information is visible to other users. It would be great if anyone I help could actually see who I am and learn a little more about our agency, with my signature on comments linked to our company website etc.   I'm in no way wanting to turn the community into a lead-gen farm - and those type of comments should be actively discouraged - but it would make it far more worth mine and other users time to post solutions regularly, if doing so could result in some inbound leads!  If the helpee has an immediate need for more of the same expertise, it makes sense that they be presented with the ability to easily find out more should they wish. This holds especially true for people with generic names such as mine that can't so easily be found on LinkedIn 😉 ... Exibir mais

It would be useful to add either hidden or visible tags to Knowledge Base Articles to ensure that they show up when searched.  Some people use terminology that we don't typically use or promote but we want them to be able to find the correct posts.   This would also allow me to view the searches on the Knowledge Base Insights to determine tags to add to articles to direct people there without having to modify the article as a whole.     I didn't see this posted anywhere else, but point me to the correct article if so and I will upvote.  Thanks! ... Exibir mais

The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support)   ... Exibir mais

At time of writing, it is reportedly impossible to add forms to knowledge base articles. I'm aware that the tool is still fairly new compared to the rest of Hubspot's arsenal, but I feel like not being able to add forms to knowledge base articles makes it more difficult for us to capture potential leads who would be interested in purchasing our product.   So, being able to add forms to knowledge base articles not only would make it easier for my marketing and sales teams to find qualified leads, but would potentially help our customers get the information they're looking for faster. Otherwise, they'd have to take an additional step in journey  go find a form on a landing page instead of submitting and get the information they want instantly. Undoubtedly there are other potential uses for being able to add forms, including enabling users to ask questions that aren't listed in the knowledge base, among other things.   I would like to see form capabilities for these knowledge base articles in the future, and I hope to see it someday soon.   Thank you for your consideration! Sandra ... Exibir mais

In other knowledge base tools, there is an option to add a user feedback tool in the form of, "Was this article helpful? Yes No"   This would be an easy way for us to understand whether or not we need to revise certain articles.    You could show a simply dashboard result in the article statistics page. ... Exibir mais

Please set up the ability to restrict access by password to articles in the knowledge base/categories. This would allow for users to create internal knowledge bases that would not be public facing. It gets around having to custom code a webpage so that the hierarchy of categories/articles is easy for users to find. It would also make this more competitive with the other products on the market like zendesk et al. who already have this functionality. ... Exibir mais

Hi Team,   Some customers who are looking to purchase Service Hub have their own Knowledge Base set up already. At the same time, the HubSpot Knowledge Base does not seem to have an easy way to do a bulk import of these articles with a XML file.   It will be good if we can have a function that does this. ... Exibir mais

When publishing knowledge base articles, it would be helpful to have the ability to include anchor links to the different headings in an article. This way, technical writers and publishers could create articles with a table of contents and make their articles easier and more simple for users to navigate.  We could also use these anchor links to link to a specific heading within an article from another location, so we could prvoide users with the specific route.  ... Exibir mais

Right now we use Drift. If someone asks a question to our bot and we have relevant help articles it automatically suggests them. It doesn't matter if we are offline or online. It is extremely useful.     After talking to an implementation specialist we were told we would have to make a Service Hub chat bot for each of those scenarios...? ... Exibir mais