Great minds think alike

Having set up our knowledge base, which is great, we now would LOVE to be able to have a 'frequently asked questions' section which would appear on the homepage.   This would ideally be automated, and show frequently asked questions, or popular articles that are clicked on regularly.    Easy way to automatically direct our users to common questions, which will save time for everyone in the long run! ...read more

We have a few articles on our Knowledge Base, which are solely software application downloads. Currently, we have to write a few lines in an article which says 'To download the application, click here', so the user has to click on the article title, read the text, and then click to download the software - this is too long. Ideally, when they're on our KB and read the article title, if they click on the title, it doesn't take them to the article, instead either the application starts auto-downloading, or they're re-directed to an external URL. This would cut out a lot of hassle for the user, and allow them to get what they want, faster. ...read more

Greetings team, I would like to propose an idea to make the tags visible on the article page.   Why: I'll tell you a use case which will give you a clear picture of why we want to do this. Given that we have different products and each product has n number of versions depending on multiple releases over time, in this case, we want to tag the articles to their respective versions and at the same time, the end-user should be able to see the product versions that the article is applicable for.   Since we have only 2 levels of categorization (main category & sub-category) there's only so much we can do to handle this scenario.    I understand that every business works differently, so we can include a toggle to show/hide tags on the article page. ...read more

After Unpublishing/Archiving an outdated article, it would be incredibly helpful to be able to query the KB for any articles where that old link exists. That way, it could be corrected - so that our customers aren't met with a dead link down the line.    Of course we try to address all articles that we know about that might contain the old link...but there are a lot of sneaky ones! Would be great to be pro-active on these.   Thank you! ...read more

It would be helpful to be able to set a workflow based on the "helpful" or "not helpful" rating in KB articles. If a KB article is not helpful or has an issue, we would be able to receive a notification to review and adjust that article.  ...read more

The possibility to add and edit icons should be added to the rich text bar in Knowledge Base. It is a very handy and a really nessicary feature to add icons in help articles. This can be used to indicate buttons, improve readability, etc. This feature is already available in other parts of HubSpot and other Help Site solutions have this feature. Below is an example from Canva's help site, where they use icons. It is a simple thing but it improves the overall look of a help site a lot and makes explaining different things a lot easier. ...read more

Currently when creating KB Articles there is no function to increase the scaling size of a image/screenshot to ensure the image is readable. A end-user has to manually increase their browser scaling size to 150% + or higher. We would like HubSpot to have the capability to auto-scale images for end-users. ...read more

Hello,   I tried to import some articles with smart copy but wanted to cancel the import. There was no way to cancel it. That would be a nice feature.   Thanks in advance, ...read more

Hi Team,   I was currently trying to build a chatflow where I have used the knowledgebase hookup function. The chatflow searches the knowledgebase once when the user types in articles they are trying to find but the chatflow parses the request only once and ends the chatflow. I propse an idea for the chatflow to be able to go in loop until the user wants it to be.  So even if the user does not get the articles they need they get a chance to re-type key words and search for them again. Currently the chatflow ends after the first search.    Kind Regards ...read more