Great minds think alike

It would be great if we could set our knowledgebase + support bot to show a handful of articles when it pops up - similar to how HubSpot's support button shows articles related to the page when it is opened. To have this in addition to the search and chat functionality would be really helpful and would likely save our clients much time and energy. ...read more

It'd be great to see what users are searching for within one's website using the site search tool. It'd be especially useful when used with other HubSpot tools, such as being able to build Knowledge Base articles based on what users are searching for.      ...read more

This would help us get more analytics and avoid getting third parties.     ...read more

Having the possibility to add two cover pages in the Knowledge Base would help us better brand our KB.  At the moment the cover page is applied to the Home page, Content Pages, and Category page. ...read more

Seems what you can do with a knowledge base is far behind a web page or a blog.    We want to be able to add announcement bars to our knowledge base when we have issues but at the moment we can't do that. What is knowledge any different from the other types of web page you can produce in HubSpot? ...read more

Dear all,   how about having kind of text boxes that are stored and managed separately. Thus, I can use them multiple times over multiple articles within the knowledge base and just need to edit them in one place.   Possible use cases I can think of are: Versioning. If an article relates to the handling of a device. Let's say how to charge a device and how to update a device and the company is developing multiple devices in the future that share similar articles within the knowledge base. Instead of going trough all articles with the possibility to forget one, the version update can be done at one location and is automatically updated in all relevant articles.   Responsibilities. Consider the knowledge base used for internal purposes like who is responsible for security and safety. The role is responsible for information about first aid, fire prevention, and occupational safety. There are multiple articles providing information to those topics within the knowledge base that also have contact information to the person who has this role. If the contact information change, the information just needs to be changed at one place and not over multiple articles manually. Thus, the risk to forget one article is reduced.   ...read more

Bonjour,   Ce serait bien de pouvoir personnaliser la phrase lorsque le client répond "non" à "cet artcile vous a-t-il été utile ?" ...read more

Currently secondary domains can only be for landing pages, blog and mail. But you cannot connect a secondary domain to Knowledge. I think this is key, especially in an Enterprise environment where we differentiate even with language domains. ...read more

Greetings,  New to the community, but coming in hot.   Has anyone else had a "real life" multi-step workflow, work for them utilizing SMS/text messaging?   I've explored Zhipwhip, Kixie. and SMS Zap.   I'm "attempting" to implement a workflow with 3 custom enrollment triggers: service rendered, service date, customer type.   Action - send smszap text if/then branch based on response = assign a task or send follow up text   Workflow goal: SMS response/ outcome   This seems fairly basic, I've researched online extensively. The online resources are barely surface level and I am starting to see why.    I am unable to execute the above workflow - which consists of basic functions - with which Hubspot and their integration partners market as being able to execute.   I've spoken w several impressive Hubspot employees - and I keep getting promised to be escalated to the "Customer Success Team." I am starting to think the customer success team does not exist.   Any guidance is much appreciated.    Feel free to reach out with questions. I am well versed in the aforementioned sms/workflow integrations - well versed in what thus far, does not work per the marketing material provided by the HubSpot integration partner ecosystem via the app marketplace. Cheers,   Brandon   ...read more