Great minds think alike

Our support team provides articles with code snippets and downloadable PowerShell scripts and zip files.   Currently those files have to be maintained in the file manager. This is problematic as there is no way to ensure everyone sticks to the same file structure. Therefore it can happen that duplicate files are created and an incorrect version of a file might even be attached to an article.   Also the workflow is just time consuming as for every change the file has to be searched in the file manager and replaced. As this is timeconsuming and potentially affects correctness of the articles this is a major issue to us and one of the reasons we consider changing systems.   * It should be possible to insert attachments with drag&drop. * There should be a way to update/delete attachments on the KB article directly, without using the file manager. ...read more

Our supporters provide many articles, containing PowerShell code. This code usually is copied from VsCode.   When pasting text into the knowledge base editor with CTRL+V it creates a new line for each carriage return and for each new line character. In windows one new line though is marked by carriage return PLUS new line To get around this you have to rightclick and insert as plane text which is just inefficient. It should be possible to insert code, using CTRL+V without having to reformat it.   ...read more

Our support team provides KB articles about PowerShell scripting to our customers. The articles should provide easily digestible resource to our customers to customize our programs that doesn't take to much time to read.   For larger scripts this is currently very hard to read as all of the script has the same color.   Syntax highlighting for the most common programming and scripting languages would allow every reader to read and understand the scripts faster and better.   Jetbrains youtrack for example has excelent syntax highlighting. Hubspot Youtrack   ...read more

Our usrs regular try to search the knowledge base when they mean to use the search functionality in our actual site.  We are a research site.  Ideally we could customize the "no results" page to help direct our users back to the product search page.  ...read more

I would recommend that you allow a bulk update option for updating categories, subcategories, and publish/unpublish. I just had to import a bunch of new articles and had to click through dozens, one at a time, to see their categories, subcategories, and to publish them. This functionality could be useful in a variety of scenarios, including: -If an institution adds a new category or subcategory to further categorize their support articles or wants to reorder them. -If an institution imports a large volume of articles ready to publish. ...read more

Hi! My name is Jill and I am new to marketing. I've always been interested in learning how to market. Now seems like the perfect time. Anyone have any advice where to start? Thanks for any help? ...read more

I primarily want this for writing support articles but it should probably be available in many places.   Who Support Manager   Goal Provide premium support and write tons of articles without all the cognitive load currently involved.   Added Value Reduced cognitive load means I write more in less time. Not only does jumping through hotkey-hoops cause me to work slower, but I need frequent breaks because the thought of messing with formatting is enough to make me swear off writing any more articles for the next 10 or 20 minutes.   Examples of Others Doing This Across these apps, the main markdown features one would use are there. Meaning I don't need to remember special rules for each one. Google docs Asana Slack Obsidian markdown editor with full markdown YouTube Not actual markdown, but extra markdown-esque formatting. No one complains about it there.   Supporting Resources https://www.markdownguide.org/basic-syntax/   From the Heart Optimally, I would like a full markdown feature so that I can write my articles in some other markdown software and copy it over, but even just using # for Heading 1, ## for Heading 2 would make life easier. It always feels cumbersome to press ctrl, alt, 3 or 4.. or was it alt, shift, 3 or 4?   I use a lot of shortcuts for a lot of software. I also frequently write many guides and make use of callouts, headings, ordered and unordered lists, and whatever I can to make the guide easier to follow. Despite using them heavily, I still need to fumble around with the keyboard shortcuts, being careful not to mix them up with all of the other software I use.   Basic functionality like markdown headings can be implemented without bothering non-markdown users, but for more compatibility with md files, I would be satisfied with having to start every article by adding a markdown element where I can add all my article's content as long as it takes up the same width of the page as regular text would. In other words, it shouldn't be a worse way to do articles, but hey! it's markdown!   Thanks for reading.   ...read more

On the Hubspot page, if I click on the help icon a box opens offering the option to search the help center, open a chat or send an email, as well as request a call back.  I would like to have this option on our website, which seems an easy enough thing as I believe HubSpot uses Hubspot; therefore this feature already exists. However, I have been told that is a custom-made feature only for Hubspot's own use.  Could you please roll this out so any Hubspot customer can use it? Thanks!   ...read more

Hubspot knowledge base needs more snapshots and examples.  ...read more