Great minds think alike

AlexandreQuetu · ‎May 10, 2023

Why does the knowledge base on Hubspot have to be sad and monochrome? Why not add some color and more text customization options to enhance the quality of the publications? I would like to be able to choose my font and its color. Not just the style. What do you think community? Should we push Hubspot developers to make this idea concrete?

JMcKellow · ‎May 8, 2023

Please can you add a development request to be able to locate ALL the images that are used in one particulate knowledge base article - searching by article name. (This is without having to edit the article and search for the name for each image individually which is very time consuming.) It is possible in the File Manager to see where a file is used, so it should be a very easy query to reverse that and see what images are attached to any article. Thank you.

MPrinz · ‎May 4, 2023

Wouldn't it be nice to have a daily best case for concrete usage of the tool? A Short Video or pictured experience so everybody could have a Look at what other users are finding out.

SEnoksen · ‎Apr 17, 2023

I would really like to change this text or add search suggestions under the "finn svaret raskt"-field. If we could add hyperlinks here to our articles in Knowledge Base, contacts could be able to find the answer to the most asked questions without even having to type anything. This could help our service team significantly. It would also be beneficial if we could see the click-rate for these pre-answered questions. 😀

JMcKellow · ‎Apr 11, 2023

Please can we make a category description with line breaks. e.g. I have a category with 3 sections, and would like them to show as 3 lines on the knowledge base front page. Here is the category desc: and here is how it resolves onscreen: I would like it ti show as separate lines if possible. Perhaps using html? Thank you

LMartinez50 · ‎Mar 29, 2023

We operate 90% in Iceland and it is pretty hard to ensure all our content is localised in Icelandic. Having our content in Icelandic will resolve so many issues as we develop bots. The combination Icelandic - English is not great customer experience so adding this language to the knowledge would be greatly appreciated.

laineyk · ‎Mar 24, 2023

It would be useful to be able to pull a report on which customers have logged intot he customer support portal. Also would like to see which customers viewed KB articles.

KDay0 · ‎Mar 23, 2023

It would be great to see which users are viewing specific knowledge base pages. Mainly, this would be for internal users on private pages. It would be helpful as a Sales Enablement Specialist to see what members of the Sales team are viewing pages for new products or processes in pursuit of adoption.

Claudia-Synapse · ‎Mar 23, 2023

Current problems : - the alignement of text and images, with left/right blocks, is difficult - the Draft and the Preview are not the same, it's necessary to check the Preview and then to go back to the draft to adjust with lines breaks, and do all the exercise again until the Preview is well aligned

chelseyvc · ‎Mar 22, 2023

😥 Currently, there is no option to set Knowledge Base article audience access to only allow permissions for logged in Hubspot users. For example, if I select Private access, the user (even myself) has to be added to a list, then must accept granted access, then create an additional password, just to view Hubspot content that should be available to them via permission settings. I thought the SSO feature might work for this, but it is an entirely different feature. 🙂 Solving for this would remove redundant logins, plus allow us to successfully transfer from Zendesk and continue to use our Knowledge Base articles for customer-facing, public content as well as private, internal-use only/product training content.

Great minds think alike

Go further into the customization of the knowledge base.

Search fo all images used in a specific knowledge base article (or page)

Best cases for CA usage

Change default message under the search-field when combining Knowledge base and live chat

Caretegory description with line breaks.

Icelandic as a Language

Ability to view which customers have logged into the customer support portal

Track individual viewership on knowledge base pages

Optimize the layout options for the Knowledge Base Articles

Knowledge Base Hubspot user permissions

Recently delivered

Recently in beta