Great minds think alike

Hi Hubspot Developers!   We are in the process of setting up a Knowledge Base for internal use. For security reasons and to keep the Knowlegde Base as clean as possible for users, we have created security groups for different department within our company. The idea here being specific articles are only visible for certain depeartments. The settings of an article allow you to set a Control audience based on a list:     Unfortunately all employees with service access are able to view all articles. In our case all employees have service access to view tickets and report them.   Is it possible to fix the access control as it is meant to be? It is ok to be able to see the articles in the backend, but it should hide them in the frontend for people without access. ...read more

HubSpot already allows commenting on many different types of assets, including website pages & blog posts: https://knowledge.hubspot.com/campaigns/add-comments-to-your-hubspot-assets   Can this functionality be added to the Knowledge Base Article editor too? This & the ability to view article revision history (also available on website pages) would be a huge value-add. ...read more

Our Knowledge Base is partially publicly available and indexed by Google. It features a lot of content both for existing customers but also potential customers (e.g. they wanna know in detail how to use the product before buying, or are googling for a specific issue that our product can solve). Therefore the Knowledge Base has SEO potential to increase traffic and leads.   However right now it is impossible to do advanced SEO optimisations for KB articles, as basic SEO meta-data fields are not available to edit specifically.   Please add (at least) the possibility to edit these for each page: Page Title Meta-Description   Furthermore these functions could be also useful in regards to SEO: Possibility to redirect a KB page to another URL Possibility to set the robot meta-tag at a page level: index / noindex   Thanks, ...read more

As a user, I can configure to receive notification when a new article is updated or article has been updated in selected categories.    use case: I would like to be notified when marketing team has added a new sell sheet, or an update to a process/procedure has changed.  ...read more

Hi all,   Clients can give feedback on articles published in the knowledge base:     Unfortunately, this module cannot be customized. It is neither possible to deactivate it completely nor to customize the content.   It would be great if this were possible in the future. Especially for those who use the knowledge base for more than just that.   ...read more

We would like to have more insight into whether customers with a question about our product are able to receive enough information from our Knowledge Base that they do not need to submit a ticket to our support desk.  We would like to be able to automatically send a feedback survey to customers who, for example, have spent several minutes reading an article, or have viewed a certain number of articles within a specific time frame, to ask them if they were able to solve their problem simply by using the Knowledge Base. (In other words, "Did the Knowledge Base actually help you?") Since Hubspot does not currently provide such a function, we would like Hubspot to add the ability to send a feedback survey to a customer based on their viewing of a knowledge base article. ...read more

It is currently impossible to edit the URL of a Knowledge Base category in HubSpot. At the moment, the URL of the category automatically matches the name of the category. We should be able to edit the URL of a category, as we are able to edit the URLs of the articles. This is a needed feature, as it would allow for example to be able to delete accents in the URL but keeping them into the category name.    Thanks! ...read more

Hey team, It would be great if we could exclusively change the Favicon for Knowledge Bases. This would allow us to have more distinction between KBs and regular pages. ...read more

We would like to have a new template for our with Service Hub (HubSpot) created knowledge base.  HubSpot itself have an own developed/created template with the "Highest rated articles":   Below of the highest rated articles are the topics/categories.   Until now, this template is not available as standard in Service Hub.   Thank you! ...read more