Grandes mentes pensam igual

Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing.   Idealy with the feedback form would allow for the option for both multiselect choices of common issues and open text fields for more specific feedback.   Would be great to be able to see this feedback data from the Knowledge Base Insights dashboard. ... Exibir mais

I would love to be able to archive forms we no longer use or need. I don't like deleting forms because I don't want to lose the data, but I also want to get the unused forms out of the way (out of sight, out of mind) to make it easier to manage the forms we are still using. ... Exibir mais

If I click on a contact OR preview a contact, I would love to be able to click a "next" or ">" arrow button to get to the next contact. Currently, I have to go back to the entire contact list to get to the next contact.   This would be helpful for anyone who looks at their entire contact list.   The goal is to tab or click between contacts without going back to the entire list of contacts. This is a really efficient way to go back and forth between contacts, and saves lots of time.   The only other CRM I've used is Brivity, and this is an option within that platform. ... Exibir mais

I set up the HubSpot client portal: users must create an account to access it and view their tickets, submit a new one, etc.). I would like to know which users have signed up, how many, and the evolution of the registrations over time. Thanks, Gabriel ... Exibir mais

Hi all,   Clients can give feedback on articles published in the knowledge base:     Unfortunately, this module cannot be customized. It is neither possible to deactivate it completely nor to customize the content.   It would be great if this were possible in the future. Especially for those who use the knowledge base for more than just that.   ... Exibir mais

Ability to add regions as well as languages to the Knowledge Base, i.e. Australia, UK, NZ, etc ... Exibir mais

It would be very useful to have the same article appear in different categories.  I'm sure several use cases exist and many (if not most) users would find benefit from this.  I have two simple use cases that we would benefit from but I'm sure that there are more out there.   The first use case that we organize content in two ways - by type of product and media type.  We put all of our videos in one spot but would like to have those videos show up in applicable product categories as well.   The second case is we separate our Knowledge Base by the type of product.  However, some articles would be applicable to more than one product so it would be nice to be able to multi-list it and have it show up in more than one spot.     In the current state, we have to either duplicate articles (and sometimes 3 or 4 times) or we have to choose the most applicable and hope our customers find it.     I did find this in the community and kudoed long ago but went to check on it and it wasn't in ideas so I decided to post it here. ... Exibir mais

Adding another level to the subcategories would help keep information together and make the knowledge base easier to navigate.   Example:   1. Category (shown on help center home page)     a. Subcategory level 1            i. Subcategory level 2               - article 1               - article 2               - article 3 ..... etc.    1. Products      a. Product A            i. Feature A               - articles related to feature A            ii. Feature B                - articles related to feature B      b. Product B..... etc.                   ... Exibir mais

You should be able to clone Knowledge Base articles like you can blogs and webpages ... Exibir mais