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Hi! It would be great to have the ability to customize the message that users receive after they search for something within the Knowledge Base.   For example, we have a lot of searches for specific part numbers come through. There are no support articles that are tagged with part numbers (as we have over a million unique part numbers). These people will be met with the "Sorry, no results" message. We'd like to be able to tell them that they can search for part numbers at another location on our site. ... Exibir mais

Idea request on behalf of HubSpot customer - We have a knowledge base created and have added multiple languages for our customers. Our goal is to be able to analyse the frequency of which language is being used on a more consistent basis. This would allow us to identify which KB language is being used the most and allow us to focus our attentions on improving it.  ... Exibir mais

Recover your Google account using the Google account recovery page You don't understand the value of something until it's over. The same is the case with the Google account. Gmail is that Google service that many users use and if it supposedly stops working or the account is deleted, we panic. Because we receive many important emails from our customers regarding our business on a daily basis, if they are deleted we may get lost. Google account recovery is therefore very important for all users as it protects them from loss. However, if you want to get your Google account back, you need to follow these steps. The steps you need to follow are mentioned below. Recover Google Account Let's develop the Google account recovery and this is using the Gmail website: o The first step is to go to the Google account recovery page in a web browser. Fill in the email or phone number and click next. o Click I forgot my password below the password field. o Fill in the last password you remember and click next. If you don't remember the last password, you can try a different question at the bottom. Keep clicking try a different question until you find the one you can answer, and then click next. o Follow the onscreen instructions below: o Enter an email that can be consulted immediately. o Confirm a text message to the phone number associated with your Gmail account. o Confirm the email of your recovery if you have configured it. o Confirm the message to the email associated with your Gmail account. o Open the corresponding text message or email from Google. o Then fill in the verification code in the message in the field on the screen. o Enter the new password and confirm it in the field labeled and then click change password. Click continue now that your password has been recovered, you can log into Gmail with it. In case you are unable to enter the old password or you are asked to briefly tell us why you are unable to access your account, please enter the reason and click submit. Google will contact you within 3-5 business days. Google Account Recovery for Android o Now entering the topic Google Account Recovery for Android, the steps you must follow for the recovery process are: o Open a web browser on your Android to recover your Google account. You have three weeks to recover your Google account. Otherwise, you will lose your account permanently. o Go to the Google recovery page after logging into your Google account. o Enter the email address and touch Next. This should be the email address that you delete. o Then, you should tap on "Try to restore your account". o Enter the account password and touch next. Once the password is accepted, you will see the confirmation message informing you that the account was "Not Deleted". o Touch continue. After tapping Continue, your previously deleted Google account will be signed in. You can follow these above-mentioned steps if you are looking for the Google account recovery procedure. Google account recovery date of birth Recover Google account using date of birth! o From your web browser, go to the Google account recovery page. o Enter the username you want to recover and then tap "Next". o When displaying the recovery options, select "Try another method" at the bottom. o And select the option of recovery by security question. When the date of birth question is displayed in front of you, answer the same and then create a new password when Google prompts for it. o In the event that the user cannot regain access, they can contact Google account recovery professionals. ... Exibir mais

Our company loves to have community members share their ideas, opinions and questions to some of the topics or blog posts we create! As our community is growing and cannot view all questions, its really helpful for us to see the top-rated or upvoted questions or comments to see what the overall community trend is. It would be amazing if HS could allow for this! ... Exibir mais

Would it be possible to add Portuguese (Portugal) to languages when creating a knowledgebase articles? right now there is only an option for Portugese- Brazil ... Exibir mais

It would be great to have the option to display the articles in alphabetical order, in our knowledge base.   So that there's an extra way to organise the articles within the different categories, with a rule that could apply for the entire knowledge base, or with a selection per category.    This will add a lot of value on displaying the articles in a nicely organised way, rather than a chronological preview. When having a large number of articles would make this feature very useful. In addition, if you'd want to highlight some of them, bringing at the top you could add a number in front too.    For the moment, there's the drag & drop functionality, which is more of a manual action for individual articles (or categories).    Thank you for considering it!  ... Exibir mais

It would be useful to be able to add in a CTA's at all levels of the knowledgebase. For example, at the KB home page, being able to have one CTA in a sidebar or between the search banner and categories   Then at a category level below the search banner   and then at an article level either in the sidebar, below the breadcrumb and within the rich text field.  At present in the rich text field, I can embed the HTML for the CTA, but I should be able to embed a CTA directly from the menu ... Exibir mais

We love Hubspot Academy and we would love to create something similar for our customers.    It would be great if as part of Hubspot ServiceHub and Knowledge, we could create our own courses for our customers through Hubspot. ... Exibir mais

In an automation, we need to be able to see a property date - compare it to today's date and then do actions after that time period.   Example:   Our property is the date of graduation When that date has been met - we would like to reach out to the individual again   Today we have been advised there is no method for us to do this without annually changing our automation manually! ... Exibir mais