Las grandes mentes piensan igual

Hi,   We currently use our KB for internal use but also a public audience, it would be very helpful to be able to filter the insights page to create reports based on the audience, to know what are the most searched terms and the most popular articles for each of them.  Please add this functionality.     ... Mostrar más

I think it would be great to have an option at the end of a knowledge base article if someone didn't find the article helpful, they can then submit a ticket for support to address the issue for them ... Mostrar más

The language for our knowledge base is only available for HK and China versions. As for"Chinese - China" version, it shows "中文（中國)" aligned with "Chinese, China", which may arouse a bit sensitive political issues, especially for my Taiwanese users.  Also, it shows "simplified Chinese" instead of "traditional Chinese" which may bring out an unpleasant customer experience.    As for the"Chinese - Hong Kong SAR", it shows traditional Chinese but yet still seems strange to us for the image of “香港行政特區”(HK-SAR) since we are based in Taiwan. We're afraid it might confuse our customers that they are on the wrong help center page.   Would it be possible to add Chinese (Taiwan) to languages when creating a knowledgebase article?    Thanks in advance.  ... Mostrar más

Could we have an embed code in the footer of the knowledge base? Would allow us to add custom things like support chart bubbles, tracking code, etc. ... Mostrar más

Hi team, Tracking ideas to have more control over the Knowledge Base template customisation in these areas on behalf of a customer; Content population (content table stylings) Custom coded modules Custom themes Rendering of content and images in Knowledge Base articles ... Mostrar más

Right now there is no way for anyone to know or be notified of an article already published has been edited and needs to be updated by a publisher, someone with access to publishing rights. The only info we can see is the last updated day/time after its been published but not everyone has publishing rights nor do we want them to.   ... Mostrar más

Service hub knowledge base is super easy to use and got you covered if you want to create standard content articles (text, images, videos, event small code blocks) but it would be awesome if we could use HubSpot KB to create Code/API documentation section/articles Something that look like this with the code part on the right hand side:   ... Mostrar más

We have built a HubSpot Knowledge Base and have identified a need for better content management. The issue comes with the multiple reviews required to make sure a KB page is OK to publish externally. There is are multiple reviewers involved before we can publish a page live: technical review, marketing review, legal review, etc. At present a KB article does not show the edits made by others nor the state of content reviews. A page is either published or not and while you can go back to a prior version you can't actually see what was changed between two versions. And there is no way to take a snapshot of an entire KB and use that to create a new instance. But, hey, that's a CMS.... There are multiple ways to address this need (e.g. build a CMS) but it seemes to me a lighter weight solution would be to allow content to be managed in a wiki or CMS external to KB and then tag and bulk import a doc set when all reviews are complete. An integration with an external service like GitHub wiki could enable this in the short term. ... Mostrar más

Adding the ability for customers to edit the modules featured on their Knowledge Base templates would greatly improve the customization options and better optimize the pages for SEO.  ... Mostrar más