Great minds think alike

I have put all of our product documentation online using the HubSpot Knowledge Base at https://kumoscale.kioxia.com/en/documents/kumoscale-software-v3-21 A challenge I have with our engineering, marketing, trademark and legal reviews for this content is that I cannot conduct reviews and manage content changes within the HubSpot Knowledge Base itself. This forces us to port articles into Word, send them through the company review process using Word track changes, and then laboriously paste the reviewed content back into Knowledge Base articles.   What would be ideal is to be able to use GitHub on the back end to manage content changes but then have the ability in the Knowledge Base to simply pull from that article set to update the online content at user controlled times. ...read more

Creating the best content and distritube it on multiple channell😊 ...read more

Hi there! Our company has a significant number of Knowledge Base articles that currently live within Confluence. Currently, the available knowledge base integration is only Freshdesk, Help Scout, or Intercom into HubSpot.   Though Hubspot has the function to import CSV files, unfortunately on Confluence we can only export the file as word or PDF.   ...read more

It would be nice to have the option to edit the unengaged contact list that is created from a marketing email. If that is not an option it would be great to clearly state that this is read-only  and remove the edit/save options from this list.  ...read more

Allow the callouts feature to be embedded inbetween the numbered lists without manually typing out each number for "how to" articles. (Video of what I consider a bug/bad user experience)   https://vimeo.com/745560038   I've already contacted support for this and the only current work around is to manually type each number and format them by hand instead of using the "numbered list" feature.  ...read more

We found that the bot is not prioritising articles in search correctly, we propose one of the following solutions:   - The ability to add negative tags/ search terms to help filter article search in Knowledge Base, where content is picked up incorrectly for common questions. (Our example - users searching for 'ad' (as in advertisement' would be shown articles with the word 'add' in it) - The ability to rank (high/low/middle) priority to weight more popular articles in the search.   ...read more

We create quite a number of email templates and snippets. However, until now it is not possible to easily add knowledge base links as you can do it when writing normal emails. This would ease the process there quite a lot 🙂 ...read more

Currently when creating a knowledge base/help center in multiple languages, content can only exist if it's the same across the board (everything visible for example in German has to be identical to the English version). As translation projects take a long time or the product changes in different markets, it would be useful to have the ability to personalize the help center in different languages. This means being able to create content that won't be visible in other languages on the Help center directly, as well as including links to other language versions (example: including a link to help.com/it from an article on help.com/de will redirect the customer from the German website to the Italian website). ...read more

I think it would be really helpful if there was a record of common errors which could be consulted to avoid any communication delays.  ...read more