Great minds think alike

The Helpful Rating for the Knowledge Base is a great idea. However, why not take it to the next step and add a comment box for those users who want to provide context around their rating.   Thanks! ...read more

Adding another level to the subcategories would help keep information together and make the knowledge base easier to navigate.   Example:   1. Category (shown on help center home page)     a. Subcategory level 1            i. Subcategory level 2               - article 1               - article 2               - article 3 ..... etc.    1. Products      a. Product A            i. Feature A               - articles related to feature A            ii. Feature B                - articles related to feature B      b. Product B..... etc.                   ...read more

Hello   In the Knowledge Base Multi-lingual beta version we have linked translated articles to the "principal" article. However, after linking the translated article- you are unable to search the database for that title in that language. It only shows the article titles in the Principal language. We have several different translators using the tool and it becomes difficult to find the exact article if they must base it off of the Principal languages title, versus the title that they are using to translate the article.  ...read more

Instead of selecting from a prefixed list of font sizes, it'd be valuable if we could enter a custom font size. ...read more

Auto-populate Hubspot knowledge base search from a query string, I can see this can be done for form fields.    We are using the HS KB for a web app and would like to have page context when someone needs support/help using in-app context to improve the support experience is important for us and ultimately along with in app chat would-be killer. ...read more

Working on an integration between our PHP based API and the HubSpot API, I have found two different PHP clients that are both apparently actively maintained: https://github.com/HubSpot/hubspot-php https://github.com/HubSpot/hubspot-api-php   Strangely, the PHP examples in the HubSpot API endpoint documentation: https://developers.hubspot.com/docs/api/crm/contacts apparently use neither of these clients, but rather direct requests using CURL.   My suggestion is to have clear directions which client to use, and offer appropriate examples in the endpoint documentation.   Us PHP developers have it hard enough as it is 😉 ...read more

After updating an article we would like to be able to reset the feedback of helpful or unhelpful to see if the new changes will change the feedback. ...read more

Hi,   we create knowledge base for english language and now we want to add also slovak language but there is no option for that. Is there any chance that you implement it in this year?   Thanks. ...read more

In HubSpot Sales Templates, I would love the ability to pull in knowledge base articles from HubSpot.   This will benefit both Sales and Customer Support representatives who need to be able to quickly find and deliver help articles to customers and prospects. The goal is to save them time and make it easier for them to locate help articles for templates to use in either sequences, automated activities, or one-off templates. ...read more