Great minds think alike

Hi there,   We are trying to review our Knowledge Base and we want to make a little study about the views our articles have. I am right now in the Insights page of the Hubspot KB and I was wondering if the data in this table can be downloaded in excel or csv for our whole knowledge base, just as it can be done in the 'Articles' tab. After checking with support I saw that indeed, it is not possible to download any kind of exportable report from the 'Insights' tab. It would be a great idea to be able to take those data to be able to analyze how our different (and very many) articles are doing. ...read more

A Knowledge Base article URL cannot be copied before it is published, and a KB article cannot be linked (as "One of My Pages") if it hasn't been published.   This makes it difficult and time-consuming for Marketing and Support to prepare articles and emails ahead of feature releases and updates. ...read more

I want to transfer my OneDrive data to Google Drive for backup purposes. So, I was trying to find the manual method to accomplish it. However, I am not sure about my data security. Can you guide me in selecting the best approach for this? ...read more

Uploaded documents aren't rendering correctly until they are downloaded. HubSpot uses a third-party rendering service. When clients open our documents from our Knowledge Base, it looks like they aren't correct or there are errors because the text doesn't render correctly.    Bringing this service in-house for HubSpot or using a different third party would allow our clients to see accurate documents as soon as they open them on our website.      ...read more

I'd like to have the ability to push out urgent notifications on the public knowledge base site, for example, wording can be typed in (e.g. we're experienceing technical difficulties, please call our support line), and then it shows up on the site when enabled. Attached an image as an example where the banner would be (in yellow) ...read more

Hi team I worked with a customer today who wanted to know if contacts could access their customer portal without needing to register and log in.  The process would then look like this:  Contact opens a ticket Automated email sent to contact with the ticket number Contact can access their ticket with their email address and ticket number Their use case for this is that data protection laws vary internationally and they would like to not store senstive data, especially passwords on their HubSpot portal.  Thank you! ...read more

Do we have visibility into the road map for custom objects? was really hoping there would be some talk about custom objects at inbound but didnt see anything.    really hoping some custom objects can be visible to all and others can be owned only.  ...read more

Can this be a part of the official documentation? 1. how to accessa archived records 2. who archived the record 3. when was it archived   I had to browse through 10 forum threads to find the answer to the first question (add `archived=true` to URL, e.g. `https://api.hubapi.com/crm/v3/objects/contacts?limit=100&archived=true`) and still looking for the answers to other questions.   Thanks   ...read more

I have put all of our product documentation online using the HubSpot Knowledge Base at https://kumoscale.kioxia.com/en/documents/kumoscale-software-v3-21 A challenge I have with our engineering, marketing, trademark and legal reviews for this content is that I cannot conduct reviews and manage content changes within the HubSpot Knowledge Base itself. This forces us to port articles into Word, send them through the company review process using Word track changes, and then laboriously paste the reviewed content back into Knowledge Base articles.   What would be ideal is to be able to use GitHub on the back end to manage content changes but then have the ability in the Knowledge Base to simply pull from that article set to update the online content at user controlled times. ...read more