Great minds think alike

One Knowledge base that can display different content based on which URL structure it sits on. For example: Let’s say we import all articles into the Knowledge base, both B2C and B2B. How could I control the search results and visibility based on the website you are on? Ie. If a B2C customer comes to direct to consumer website and visits the FAQ they should only be shown the articles for that type of customer, whilst if a B2B customer visits our wholesale page they should be shown only B2B articles. ...read more

Hello HubSpot,   It would be great for Service Hub to allow the Knowledge base to list top articles underneath the main categories. Here's an example from Canva: https://www.canva.com/help    This will improve the user interface for our customers.    Thank you for your time,   Nikki ...read more

It would be so helpful to be able to sort the articles in a knowledge base category in alphabetical order so that they appear as we want them to (so we can number them and they stay in order). Currently they appear by last modified or opened which is unhelpful. ...read more

Considering that a custom html feature has been added, but not to the body makes me think that it was intentionally omitted, but our vision for our knowledge base requires such a level of customization because we want to take advantage of the Youtube api to let visitors start, stop and skip to content in simple, but helpful ways.   If this is too little information to go on, let me know.   Thanks! ...read more

At the moment you can only switch on the option for all articles in your Knowledge Base to be indexed and we were interested in a more customisable way of doing this to be able to pick and choose the articles we want to be visible when using search engines to search for our company/service. ...read more

I have hidden entire categorie - it is unvisible on main knowledge hub but is visible on listing when i have even one published article....  If i want to have hide it i need to unpublish all documents....    What is the Hubspot Product Owner logic in this case?  I need to understand it is a logic or "bug" ...read more

Hi,   We currently use our KB for internal use but also a public audience, it would be very helpful to be able to filter the insights page to create reports based on the audience, to know what are the most searched terms and the most popular articles for each of them.  Please add this functionality.     ...read more

I think it would be great to have an option at the end of a knowledge base article if someone didn't find the article helpful, they can then submit a ticket for support to address the issue for them ...read more

The language for our knowledge base is only available for HK and China versions. As for"Chinese - China" version, it shows "中文（中國)" aligned with "Chinese, China", which may arouse a bit sensitive political issues, especially for my Taiwanese users.  Also, it shows "simplified Chinese" instead of "traditional Chinese" which may bring out an unpleasant customer experience.    As for the"Chinese - Hong Kong SAR", it shows traditional Chinese but yet still seems strange to us for the image of “香港行政特區”(HK-SAR) since we are based in Taiwan. We're afraid it might confuse our customers that they are on the wrong help center page.   Would it be possible to add Chinese (Taiwan) to languages when creating a knowledgebase article?    Thanks in advance.  ...read more