Great minds think alike

It would be more efficient to make the "Guide Creator" library public. Once the individual guides are made public, it would be great to have the ability to share a single link with customers, allowing them to view all instructions at once. Ideally, there should also be an option to categorize the various guides, providing customers with a clearer overview. A search function would also be a fantastic addition. Thank you. ...read more

It would be helpful for us to have the ability to filter Knowledge Base Article insights by a particular contact and/or contact type. This will help us sort through these insights to filter out insights generated by our internal company users. ...read more

An option to "favourite" or "star" certain product updates within HubSpot would be convenient when trying to find a particular update. It would not require endless scrolling if one forgets the title of the update and instead, bookmarked or starred updates could be easily viewed.   -Zoë ...read more

We are migrating our company wiki to hubspot to capture some better and consolidated information, analytics on views and video engagement. We do this through a knowledge base with private content setting on each article. However there is not a way to limit access to certain articles (typically done by list) becuase they are hubspot users within our account. They can if they are logged out of their hubspot account but that isnt practical they are always logged into their Hubspot account.    Would really love to utilize hubspot to share our internal company information and being able to list docs, links, videos, to share extrernally and track them the use by distributor.    ...read more

Hi all! Do you know how to make a comment/note section required to fill out in a task in Hubspot? Because mostly tasks are done without any comments or people just forget to add them. So if this field was mandatory, it would have been much easier. Or maybe a workflow is solution? ...read more

make the knowledge base accessible only to internal collaborators with the same hubspot account. This would avoid duplication of storage space and facilitate working between remote collaborators. ...read more

Our support team provides KB articles about PowerShell scripting to our customers. The articles should provide easily digestible resource to our customers to customize our programs that doesn't take to much time to read.   For larger scripts this is currently very hard to read as all of the script has the same color.   Syntax highlighting for the most common programming and scripting languages would allow every reader to read and understand the scripts faster and better.   Jetbrains youtrack for example has excelent syntax highlighting. Hubspot Youtrack   ...read more

Our usrs regular try to search the knowledge base when they mean to use the search functionality in our actual site.  We are a research site.  Ideally we could customize the "no results" page to help direct our users back to the product search page.  ...read more

I primarily want this for writing support articles but it should probably be available in many places.   Who Support Manager   Goal Provide premium support and write tons of articles without all the cognitive load currently involved.   Added Value Reduced cognitive load means I write more in less time. Not only does jumping through hotkey-hoops cause me to work slower, but I need frequent breaks because the thought of messing with formatting is enough to make me swear off writing any more articles for the next 10 or 20 minutes.   Examples of Others Doing This Across these apps, the main markdown features one would use are there. Meaning I don't need to remember special rules for each one. Google docs Asana Slack Obsidian markdown editor with full markdown YouTube Not actual markdown, but extra markdown-esque formatting. No one complains about it there.   Supporting Resources https://www.markdownguide.org/basic-syntax/   From the Heart Optimally, I would like a full markdown feature so that I can write my articles in some other markdown software and copy it over, but even just using # for Heading 1, ## for Heading 2 would make life easier. It always feels cumbersome to press ctrl, alt, 3 or 4.. or was it alt, shift, 3 or 4?   I use a lot of shortcuts for a lot of software. I also frequently write many guides and make use of callouts, headings, ordered and unordered lists, and whatever I can to make the guide easier to follow. Despite using them heavily, I still need to fumble around with the keyboard shortcuts, being careful not to mix them up with all of the other software I use.   Basic functionality like markdown headings can be implemented without bothering non-markdown users, but for more compatibility with md files, I would be satisfied with having to start every article by adding a markdown element where I can add all my article's content as long as it takes up the same width of the page as regular text would. In other words, it shouldn't be a worse way to do articles, but hey! it's markdown!   Thanks for reading.   ...read more