クリエイティブな才能を開花させよう

TYN · ‎1 28, 2021

When a table has been placed in a knowledge article and its styling has been modified, for example my switching the borders and lines to hidden, and then this table is copy/pasted from one knowledge article into another, it looses the formatting. In this case, the copied table now shows the borders and lines again in the new knowledge article. As a user, I'd like to copy/paste a previously formatted table from one knowledge article to another, without the table losing its formatting in the process

MSulek · ‎1 11, 2021

Would it be possible to add Portuguese (Portugal) to languages when creating a knowledgebase articles? right now there is only an option for Portugese- Brazil

Cryonix · ‎12 18, 2020

Please consider adding a form of navigation that allows a user to see all the headings in an article and jump to them. A mini table of contents. This is to allow the structure of a topic to be clear for all users without having to scroll totally through the article. And avoid the need for the editor to add anchor links at the top of the document. For a good example of how it could look and work take a look at how a DropBox Paper document functions. As headings are added to the Paper document a TOC is generated on the left of the page. When the user is not interacting with it there are just subtle indented lines. When the user interacts with the TOC it becomes a text list of the headings and can be clicked for navigation.

amaltais · ‎12 17, 2020

After newly publishing our knowledge base on our website, I was clicking around to double check that everything worked and looked okay and I answered 'No' to the prompt asking if the article was helpful, thinking this could be undone later after I see what happens. Turns out it cannot be and now in our Knowledge Base Insights it shows a bad rating that will look like it came from a customer, and I can't reverse it.

ktg · ‎11 24, 2020

Hello In the Knowledge Base Multi-lingual beta version we have linked translated articles to the "principal" article. However, after linking the translated article- you are unable to search the database for that title in that language. It only shows the article titles in the Principal language. We have several different translators using the tool and it becomes difficult to find the exact article if they must base it off of the Principal languages title, versus the title that they are using to translate the article.

smonaghan · ‎7 1, 2020

Whenever I create an article in the Knowledge Base, I consistently have difficulty using the editor to create headings within my article. When I highlight the text I would like to turn into a heading, surrounding text converts into a heading to. Sometimes I can workaround this by creating huge spaces around the text I would like to convert into a heading and deleting the space between (using shift + delete) but I would say that even that is inconsistent and I end up spending almost as much time on formatting my article as I do writing it from scratch. A core part of my job is serving as the knowledge base writer/administrator for my company so I spend up to 50% of my week writing knowledge base articles. In the below screenshot, the text I tried to convert to a header was Cycle Setup-- the text immediately below it also was converted into a heading (which didn't surprise me) as was all of the following text in the article.

Solink · ‎3 4, 2020

Have a way to embed a Hubspot meeting calendar directly into a Knowledge base Article

JCash9

Currently, if you enable SSO for the Customer Portal, you lose ability for users to register and use HubSpot authentication. Our application's users are sent to the Customer Portal using JWT for SSO. The technical resources at our customer sites, who do not have access to our application, need to access their tickets too. Having both SSO and HubSpot authentication together in the Customer Portal would be ideal to support both users and non-users. This feature was available in FreshDesk, we are currently migrating away from that environment. It is available for me as a HubSpot user, I can sign in with my Hubspot user account or use Microsoft.

RedKeySolutions

I believe a good idea is to also have a bulk delete option within the restore tab bin. While I understand people go in to restore deleted contacts at times, I also feel there should be a bulk delete option included so you don't have to delete contatcs one by one if there are thousands in there. It will save time.

HubertCao6

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クリエイティブな才能を開花させよう

Retain the styling of a table when copying from one knowledge article to another

adding Portuguese (Portugal) to knowledgebase languages

Support mini TOC in Knowledge Base articles

Knowledge Base Article Ratings - Make editable

Search for translated title after linking articles to principal article in multilingual knowledge

Improvements to formatting in Knowledge Base- headings

Have a way to embed a Hubspot meeting calendar directly into a Knowledge base Article

SSO and Hubspot Authentication for Customer Portal

Bulk Delete

Boost Your YouTube Channel with Video Editing

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