Gute Ideen sollten geteilt werden

Would it be possible to add Portuguese (Portugal) to languages when creating a knowledgebase articles? right now there is only an option for Portugese- Brazil ... Mehr anzeigen

Please consider adding a form of navigation that allows a user to see all the headings in an article and jump to them. A mini table of contents.   This is to allow the structure of a topic to be clear for all users without having to scroll totally through the article. And avoid the need for the editor to add anchor links at the top of the document.   For a good example of how it could look and work take a look at how a DropBox Paper document functions. As headings are added to the Paper document a TOC is generated on the left of the page. When the user is not interacting with it there are just subtle indented lines.     When the user interacts with the TOC it becomes a text list of the headings and can be clicked for navigation.     ... Mehr anzeigen

After newly publishing our knowledge base on our website, I was clicking around to double check that everything worked and looked okay and I answered 'No' to the prompt asking if the article was helpful, thinking this could be undone later after I see what happens. Turns out it cannot be and now in our Knowledge Base Insights it shows a bad rating that will look like it came from a customer, and I can't reverse it.  ... Mehr anzeigen

Hello   In the Knowledge Base Multi-lingual beta version we have linked translated articles to the "principal" article. However, after linking the translated article- you are unable to search the database for that title in that language. It only shows the article titles in the Principal language. We have several different translators using the tool and it becomes difficult to find the exact article if they must base it off of the Principal languages title, versus the title that they are using to translate the article.  ... Mehr anzeigen

Whenever I create an article in the Knowledge Base, I consistently have difficulty using the editor to create headings within my article. When I highlight the text I would like to turn into a heading, surrounding text converts into a heading to. Sometimes I can workaround this by creating huge spaces around the text I would like to convert into a heading and deleting the space between (using shift + delete) but I would say that even that is inconsistent and I end up spending almost as much time on formatting my article as I do writing it from scratch. A core part of my job is serving as the knowledge base writer/administrator for my company so I spend up to 50% of my week writing knowledge base articles.  In the below screenshot, the text I tried to convert to a header was Cycle Setup-- the text immediately below it also was converted into a heading (which didn't surprise me) as was all of the following text in the article.  ... Mehr anzeigen

Have a way to embed a Hubspot meeting calendar directly into a Knowledge base Article ... Mehr anzeigen

Currently, if you enable SSO for the Customer Portal, you lose ability for users to register and use HubSpot authentication. Our application's users are sent to the Customer Portal using JWT for SSO. The technical resources at our customer sites, who do not have access to our application, need to access their tickets too. Having both SSO and HubSpot authentication together in the Customer Portal would be ideal to support both users and non-users.   This feature was available in FreshDesk, we are currently migrating away from that environment. It is available for me as a HubSpot user, I can sign in with my Hubspot user account or use Microsoft. ... Mehr anzeigen

I believe a good idea is to also have a bulk delete option within the restore tab bin. While I understand people go in to restore deleted contacts at times, I also feel there should be a bulk delete option included so you don't have to delete contatcs one by one if there are thousands in there. It will save time.  ... Mehr anzeigen

Are you looking to improve your YouTube channel and attract more viewers? One powerful way to achieve this is through video editing. Video editing techniques can optimize your content, making it stand out in the crowded YouTube landscape. In this article, we will explore the impact of video editing on your YouTube channel’s growth and provide tips on mastering the best techniques for success.   The Impact of Video Editing on YouTube Channel Growth Video editing is a powerful tool that can have a significant impact on the growth of your YouTube channel. By employing effective editing techniques and strategies, you can maximize your channel’s potential and attract more viewers. In this section, we will explore various video editing tips for YouTube and how they can contribute to your channel’s overall growth.   >> Best & Cheapest Video Editors to Improve Your Watchtime   Creating Engaging Content through Editing One of the key benefits of video editing is the ability to create more engaging and visually appealing content. With the right editing techniques, you can enhance the storytelling elements of your videos and capture the attention of your audience from the very beginning. By incorporating eye-catching intros, smooth transitions, and compelling visuals, you can make your videos stand out in a crowded YouTube landscape, ultimately leading to increased viewership and subscriber growth.   Unlock your channel's potential! Discover the best and most affordable video editors to skyrocket your watchtime. Click here to edit like a pro >> ... Mehr anzeigen