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Would it be possible to add Portuguese (Portugal) to languages when creating a knowledgebase articles? right now there is only an option for Portugese- Brazil ... Mostrar más

It would be great to have the option to display the articles in alphabetical order, in our knowledge base.   So that there's an extra way to organise the articles within the different categories, with a rule that could apply for the entire knowledge base, or with a selection per category.    This will add a lot of value on displaying the articles in a nicely organised way, rather than a chronological preview. When having a large number of articles would make this feature very useful. In addition, if you'd want to highlight some of them, bringing at the top you could add a number in front too.    For the moment, there's the drag & drop functionality, which is more of a manual action for individual articles (or categories).    Thank you for considering it!  ... Mostrar más

It would be useful to be able to add in a CTA's at all levels of the knowledgebase. For example, at the KB home page, being able to have one CTA in a sidebar or between the search banner and categories   Then at a category level below the search banner   and then at an article level either in the sidebar, below the breadcrumb and within the rich text field.  At present in the rich text field, I can embed the HTML for the CTA, but I should be able to embed a CTA directly from the menu ... Mostrar más

We love Hubspot Academy and we would love to create something similar for our customers.    It would be great if as part of Hubspot ServiceHub and Knowledge, we could create our own courses for our customers through Hubspot. ... Mostrar más

In an automation, we need to be able to see a property date - compare it to today's date and then do actions after that time period.   Example:   Our property is the date of graduation When that date has been met - we would like to reach out to the individual again   Today we have been advised there is no method for us to do this without annually changing our automation manually! ... Mostrar más

Background: Our company wants everyone to be able to contribute to our internal knowledge base by writing articles, but we want there to be a limited number of publishers. Those with write-only access can create articles, and those with write and publish access can review, edit, and publish the drafts.   Use Case: Allow notifications to be configured so that those with publishing access receive notifications when a new article draft is created. ... Mostrar más

REQUEST FOR NATIVE INTEGRATION WITH HUBSPOT Native integration with Hubspot and the 12 best screen recording https://blog.hubspot.com/marketing/best-screen-recorder    SALESFORCE ALREADY NATIVE INTEGRATION WITH THE #1 TOOL - LOOM   We have noticed Hubspot (and Salesforce CRM) using some really useful GIF (screen recording tools) for supporting its own Hubspot customers.  We would like to do the same to screen record for, supporting:    1) Customer service, support & success 2) Sales and marketing 3) Internal training and inductions and videos     ... Mostrar más

Please consider adding a form of navigation that allows a user to see all the headings in an article and jump to them. A mini table of contents.   This is to allow the structure of a topic to be clear for all users without having to scroll totally through the article. And avoid the need for the editor to add anchor links at the top of the document.   For a good example of how it could look and work take a look at how a DropBox Paper document functions. As headings are added to the Paper document a TOC is generated on the left of the page. When the user is not interacting with it there are just subtle indented lines.     When the user interacts with the TOC it becomes a text list of the headings and can be clicked for navigation.     ... Mostrar más

After newly publishing our knowledge base on our website, I was clicking around to double check that everything worked and looked okay and I answered 'No' to the prompt asking if the article was helpful, thinking this could be undone later after I see what happens. Turns out it cannot be and now in our Knowledge Base Insights it shows a bad rating that will look like it came from a customer, and I can't reverse it.  ... Mostrar más