Great minds think alike

Hey team, as per the community thread here, currently:   When we click on "Create multi-language variation" for KB product, the duplicated content comes out empty. This is different from Landing and Website pages, where english (original) content would be copied over to the new language variation. This is key since it can take a substantial amount of time to reformat the KB. Thank you! ...read more

As a company that is operating internationally, we rely on our Knowledge Base to convey information to our clients.   Request is that KB has the ability to add custom/unsupported languages.   This allows us to stick with Hubspot and not go to another service or create a database by ourselves.   ...read more

I am was looking for a concise answer to the min/max length for email preview text strings, and the optimized length to use. Below I identify five (5) issues and give four (4) recommendations for improving the HubSpot Knowledge base and Knowledge Base Results Pages (KBRPs). HubSpot provides highly conflicting information and the knowledge base provides no help is resolving the conflict.  Experientially it would seem that HubSpot isn't an email domain expert -- which doesn't reflect well on HubSpot.   In-app a preview string of 82 Chars results in a yellow indicator that the length is too short., "This is the results of major research and development of email best practices (82)"  Publicly HubSpot recommends preview text length of precisely 50 characters (link) anchored link   What is the perfect length for email preview text string? I tried searching knowledge base with search queries like, "Preview text length limit" and "Email preview text" I didn't get any results that contained anything closely related to my search, and diff. not what I was seeking. It's very hard to use knowledge base because the article preview isn't contextual to the search query. Google get's far far better results. HubSpot Blog has an answer for this question, but doesn't provide much context. The HubSpot blog post (with anchored lnk) that contains the answer "50" has a hyper text link to an article with zero information about "preview text" That is the same article the knowledge base is promoting as the 1st result. Recommendations: HubSpot Knowledge Base should be better than Google Search for HubSpot's knowledge domain. Knowledge base results pages (KBRPs) should show or have an drop down option to reveal the contextual text as to why that result is included in the KBRPs Akin to the Google one answer box I get that some terms have complex issues, "Preview emails" vs. "Email Preview Text" vs. "Preview text string limits" vs. "Recommended Preview text length" When HubSpot has a recommendation that is different than or more nuanced than generic knowledge (preview strings can be from 40 to 140 chars; HubSpot recommends 50 characters) -- HubSpot should contextualize the recommendation. Ie., why does HubSpot recommend 50 chars? E.g, point to research, polls, tests; provide something that indicates why this is "right answer." It's hard to believe that HubSpot is the domain expert on emails based on these results. The clear answer "50 Chars" is great "top answer" but a real expert would have additional information as to why. Poor search results 82 chars isn't long enough | what is the right size? ...read more

Every time I need to place something important in the end of an article, I need to copy paste it from a text archive I have, it would be interesting if there is a way to create a standard footnote that appears in EVERY article, with that, I would only need to copy paste the text in one place For example: I need the text "please access this website if you want to know more about our Stone partnership[...]" To be in every published article, instead of having to put it everywhere, I would just need to customize this to be my "standard footnote", so it will appear automatically everywhere ...read more

We would like to have the ability to have SSO for the entire knowledge base instead of for specific pages.   We currently use auth0 as our login service and we would like for users that are already logged in, to be able to just navigate seemlessly to the knowledge base we have with you.   ...read more

If I add a list of "potentially" interested contacts to a private article that requires registration to view, HubSpot tells me it will send registration invitations to all those not already registered.  I'd like to opt out of that automated email invitation feature.     I want to be able to publish the private message and tag it with a list of my HubSpot contacts who would be allowed to access it should they ever self-register.   Reason being:  If I publish 15 articles that the bulk of my users is not interested in (they simply will never self-register) I will have sent 15 requests to over 300 contacts asking them to register (4500 emails).  If I were on the receiving end of this I'd consider it spam.  Wouldn't you?   ...read more

If I export the knowledge base from Hubspot then reimport it I would expect the import to work. Unfortunately it does not (due to the error "some categories couldn't be imported" on every article.   My reason for exporting and reimporting was to try and fix issues across all articles (using find and replace). Instead we spent several days manually fixing each article individually. ...read more

Eu gostaria de receber um alerta por email, toda vez que alguém fizesse qualquer tipo de adição, remoção ou alteração de artigos na central de conhecimento. ...read more

Indiquer Aide ou Help (comme votre aide en ligne sur hubspot) sur le carré d'Aide en ligne. En effet les client ne voient qu'un carré de couleur ils ne savent pas que c'est l'aide en ligne, alors que si on reprenait le même format que votre bouton Aide avec l'inscription AIDE dans ce carré cela sera beaucoup plus parlant pour eux.  ...read more