Gute Ideen sollten geteilt werden

We are in the process of setting up a knowledge base within HubSpot for our customers. We also have a customer portal set up already. Ideally, we want to keep the customer portal at portal.mydomain.com but have the knowledge base at a separate subdomain - kb.mydomain.com. This is not possible at the moment as the knowledge base must use the same domain as the customer portal, with the KB under a subdirectory - portal.mydomain.com/kb for example. ... Mehr anzeigen

The default message for  when an article is not longer available is poor (inappropriate)  and needs to be changed according to our Czech staff.   ... Mehr anzeigen

When creating private content in the knowledge base, I can determine viewership through lists.  If a customer is on the list and not registered, they receive an email to register.  This is a really scary way to send a transactional email.  There have been a few times where customers have been sent a transactional email upon error.  A really terrible experience and I wish there was a stopgap asking if I am sure I want to circulate this email to "X" number of people. Its a terrible user experience and its scary to publish or delegate writing private content. ... Mehr anzeigen

Filing on behalf of a customer. Please add the ability to Insert a KB article into Service and Sales Templates like in the screenshot below.   The current workaround is to use the link option to the left of insert image to hyperlink a word like here or a KB article title to a URL for the KB article.  ... Mehr anzeigen

Hi, we recently started using the following tool to record workflows to share internally with other colleagues. https://www.tango.us Unfortunately, this software does not (yet) have a HubSpot integration. Does someone know any alternative software that can also be integrated into HubSpot? We are currently building our own knowledge base (with the HubSpot template) and would like to use such software to map workflows. And what information are you mainly looking to extract from HubSpot to send into this external application? Also, what will be the main use? I can create workflows like this one, https://app.tango.us/app/workflow/Create-an-E-Mail-Template-ef8708b2d66c4c5f85e67c481f959c51  With tango i can do that via Chrome extension. I can copy the workflow or live embed in the knowledge base we are building, but it doesn't look the same. We wonder if there is an integration for the knowledge base to create workflows wich then looks good in the knowledge base Background: When set up, the knowledge base will provide our customers with everything they need to know about our product incl. standard questions or FAQs. Some of this information is in plain text at the moment but with tango i can "spice" them up to make them less boring.   😉 Thank you for any Input! ... Mehr anzeigen

Anyone else feel HubSpot needs to put a lot of its profits back into developent. So many issues / missing basic features / data that is collected but you cannot report on.   It  gets very tiring trying to deliver and manage the service with the internal users.     ... Mehr anzeigen

We are a tech company and create hundreds of knowledge articles for our clients. Many of our knowledge articles are very similar (only differ in title and tags, for example) and it is time consuming to create a nearly identical knowledge article each time we need to create a new one. We would save a lot of time if we could just clone one of our existing knowledge articles and change the one tag that is different, and then publish that KA.   Examples of this feature are also in Hubspot, but are only available for files and landing pages, etc., not for knowledge article pages.   ... Mehr anzeigen

Hi I'm a small business owners and a content creator  I need a friendly coach that can put me through to be an entrepreneur and also give me content tips and ideas. ... Mehr anzeigen

Currently it's impossible to add a callout between the ordered list items, like in numbered steps in a KB article.   The callout can be placed above, between or below a paragraph, but if inserted between ordered list items, it's placed at the very bottom below the last item instead.   This is quite unfortunate.   See https://community.hubspot.com/t5/Knowledge-Base-Tool/Inserting-callouts-between-steps-in-knowledge-base/m-p/668051#M837 for reference. ... Mehr anzeigen