Gute Ideen sollten geteilt werden

We use our HubSpot knowledge base to share useful or important information within the company with private articles. However, the HubSpot integration in Slack cannot surface these articles with the /hs-search-kb command. Being able to share relevant articles quickly with team members would save us a significant amount of time and increase our productivity.    Please consider updating the HubSpot Slack integration so it is able to surface private HubSpot knowledge base articles using the /hs-search-kb command. ... Mehr anzeigen

We would like to have more insight into whether customers with a question about our product are able to receive enough information from our Knowledge Base that they do not need to submit a ticket to our support desk.  We would like to be able to automatically send a feedback survey to customers who, for example, have spent several minutes reading an article, or have viewed a certain number of articles within a specific time frame, to ask them if they were able to solve their problem simply by using the Knowledge Base. (In other words, "Did the Knowledge Base actually help you?") Since Hubspot does not currently provide such a function, we would like Hubspot to add the ability to send a feedback survey to a customer based on their viewing of a knowledge base article. ... Mehr anzeigen

It would be more efficient to make the "Guide Creator" library public. Once the individual guides are made public, it would be great to have the ability to share a single link with customers, allowing them to view all instructions at once. Ideally, there should also be an option to categorize the various guides, providing customers with a clearer overview. A search function would also be a fantastic addition. Thank you. ... Mehr anzeigen

It would be helpful for us to have the ability to filter Knowledge Base Article insights by a particular contact and/or contact type. This will help us sort through these insights to filter out insights generated by our internal company users. ... Mehr anzeigen

An option to "favourite" or "star" certain product updates within HubSpot would be convenient when trying to find a particular update. It would not require endless scrolling if one forgets the title of the update and instead, bookmarked or starred updates could be easily viewed.   -Zoë ... Mehr anzeigen

We are migrating our company wiki to hubspot to capture some better and consolidated information, analytics on views and video engagement. We do this through a knowledge base with private content setting on each article. However there is not a way to limit access to certain articles (typically done by list) becuase they are hubspot users within our account. They can if they are logged out of their hubspot account but that isnt practical they are always logged into their Hubspot account.    Would really love to utilize hubspot to share our internal company information and being able to list docs, links, videos, to share extrernally and track them the use by distributor.    ... Mehr anzeigen

Hi all! Do you know how to make a comment/note section required to fill out in a task in Hubspot? Because mostly tasks are done without any comments or people just forget to add them. So if this field was mandatory, it would have been much easier. Or maybe a workflow is solution? ... Mehr anzeigen

make the knowledge base accessible only to internal collaborators with the same hubspot account. This would avoid duplication of storage space and facilitate working between remote collaborators. ... Mehr anzeigen

Our support team provides KB articles about PowerShell scripting to our customers. The articles should provide easily digestible resource to our customers to customize our programs that doesn't take to much time to read.   For larger scripts this is currently very hard to read as all of the script has the same color.   Syntax highlighting for the most common programming and scripting languages would allow every reader to read and understand the scripts faster and better.   Jetbrains youtrack for example has excelent syntax highlighting. Hubspot Youtrack   ... Mehr anzeigen