Great minds think alike

There needs to be a way to Link a working Excell or Google Sheets to Hubspot or the Document folder so that everyone on my team can easily find the document and work on it together without having to download it - save it - then upload it back into Hubspot. ...read more

Currently on the live chat & knowledge bot, the wording says 'go to knowledge base'. We would like the option to change this text as we are referring to ours as 'Support'.    ...read more

Hey Hubspot! You guys already have this internal tool for your help button/ live chat in which a drawer slides out and offers links to the most common knowledge base articles associated with the active page. And THEN offers several 'contact us' type solutions. This would be exactly the kind of thing my team would love to use. We're a small team and don't have the capacity for too much live chat. We've put a lot of effort into our knowledge base and we want people to use it!  Please give us this amazing "knowledge base drawer"! Thank you! Screenshots from in the Hubspot App:     ...read more

We'd like to be able to include a link to some other training material in the category description on the knowledge base. The idea being that when someone clicks into the category, there is a link at the top. We tried adding an HTML link in the category description, which works fine in the category view, but unfortunately, the links also get rendered when viewing the list of categories, causing the layout to break since they are also inside a link. (see attached screen shot - the bottom right category has no link, and renders correctly, the others have links and break into three pieces)   It would be a good (and hopefully simple) fix to have the content on the category tiles rendered with HTML tags stripped, that way we could include HTML in the description without it affecting the display of the tiles in the overview layout. Even better would be to have a rich text editor in the category description so that it didn't require adding HTML manually.   ...read more

Greetings,  New to the community, but coming in hot.   Has anyone else had a "real life" multi-step workflow, work for them utilizing SMS/text messaging?   I've explored Zhipwhip, Kixie. and SMS Zap.   I'm "attempting" to implement a workflow with 3 custom enrollment triggers: service rendered, service date, customer type.   Action - send smszap text if/then branch based on response = assign a task or send follow up text   Workflow goal: SMS response/ outcome   This seems fairly basic, I've researched online extensively. The online resources are barely surface level and I am starting to see why.    I am unable to execute the above workflow - which consists of basic functions - with which Hubspot and their integration partners market as being able to execute.   I've spoken w several impressive Hubspot employees - and I keep getting promised to be escalated to the "Customer Success Team." I am starting to think the customer success team does not exist.   Any guidance is much appreciated.    Feel free to reach out with questions. I am well versed in the aforementioned sms/workflow integrations - well versed in what thus far, does not work per the marketing material provided by the HubSpot integration partner ecosystem via the app marketplace. Cheers,   Brandon   ...read more

I think that it will be a huge help if we could have the option to get notifications for the knowledge base activity. We recently activated ours and i find myself constantly checking and finding the same numbers (which is fine and expected). I believe it would be very useful if we had the option to turn on notifications or triggers that noify a user when an article is viewed and reviewed/rated. This could also be helpful to track performance and quality without constantly checking this page.     Thank you,  ...read more

When creating an article, we really need a feature where we can add related articles. This would make it much easier for the user, to find the solution for their problem.    Example article: - How to log in   And related articles could be: - I forgot my login - Reset password    Upvote my post so we can have this feature added  ...read more

Allow a reading progress bar to be added to an article in the knowledge base, so that our users can see their progress in the article. Progress bar modules are available on the marketplace, but they are not compatible with the knowledge base, only with website and blogs. ...read more

We have stored a knowledge database in Hubspot. There are currently 170 articles stored here. Is the "search-replace" function also available across all articles? That is, not only for a help article, but that I trigger this for all? For example: The word article should be replaced in all help articles with the word product. ...read more