Grandes mentes pensam igual

JKhatri · ‎mar 16, 2022

content is something at is remembered forever. it's easy to create any type of content but difficult to make it stay longer on people's minds. everything matters, from color marketing to font type.

danny2327 · ‎mar 15, 2022

The related articles section is a great feature, but sometimes due to the nature of the subject, the articles suggested are totally unrelated, and cause confusion. It would be very helpful to be able to edit the list of suggested related articles.

pratiksathaye · ‎mar 14, 2022

Title: I want HubSpot to have a web page for displaying list of error codes returned by OAuth2 API. Desired Capability: We need a web page where we can see list of all error code returned by OAuth2 API. Goal: Documentation for list of error codes which OAuth2 API can return. Use Case: We are using OAuth2 flow to connect with Customer's HubSpot account and when there are any errors authenticating a user we want to provide our users a customized message based on the error code we receive from OAuth2 flow. Currently as there is no error code list available we are not sure how many or which error codes will be returned from Oauth2 API. Please take a look at this link https://community.hubspot.com/t5/APIs-Integrations/OAuth2-flow-error-codes/m-p/594285#M51617

robbo · ‎mar 13, 2022

Store a cached version of the knowledge base for tablet users out of range of wifi or mobile data coverage. e.g. troubleshooting internet connectivity issues for the xxx app Useful for Support teams To ensure level zero support can be given to customers is poor wifi or mobile coverage Offline support reduces inbound calls or increases customer satisfaction https://play.google.com/store/apps/details?id=biz.runecast.knowledgebase&hl=en_US&gl=US https://www.getapp.com/all-software/knowledge-base/f/offline-access/ https://www.getapp.com/customer-service-support-software/a/helpshift/ Helpshift - With FAQs native and locally cached inside the app, users can access the FAQ even when they're offline. Users can self-serve and instantly find answers to their problems. https://support.helpshift.com/kb/article/are-faqs-available-to-my-users-offline-when-do-faq-updates-refresh-for-the-offline-user/

pwr2101 · ‎mar 7, 2022

It would be nice to be able to suppress/prevent the registration email that goes out when a user gets added to a list to view a private knowledge base. If we could just add the user to the list and when/if they are directed to our knowledge base from our product, they can register to view an article if needed (provided they are on the necessary list). We're just trying to minimize the number of emails we send to clients as they onboard, so it would be a better experience to include a link to the knowledge base in our general welcome email.

BryceChee · ‎mar 4, 2022

This is important for teams that have multiple stakeholders whom they need to provide access to certain pages. eg. if we have a list of partners we only want to provide access to on setup success manuals, we need the ability to scalably manage access to a set of articles. Acceptance criteria: - If an article is within a category with restricted access, the article adopts its parent's permissions. These article permissions cannot change while it's within the category. - If an article is within a category with restricted access, the contacts within the lists that have access to the category must be able to access all of them Stretch goals: - Subcategories can adopt all the permissions of the parent category - Subcategories can exclude selected lists from the parent category if chosen

richardwalsh · ‎mar 3, 2022

In a world where businesses operate at a global level, and are providing instruction where information may be regulated and different per country, we need the ability to have content change and adapt to the viewer's location. At first, I thought this may be achievable using language variations, however, they are very high-level, eg. "English" "French", whereas in our specific use case we need the ability to serve English content that changes based on country. "English-Canada", "English-Australia". Smart Content in the Knowledge Base is an absolute must, as the language variations just won't allow for a solution for this issue.

Nosnikrap75 · ‎mar 1, 2022

Like any Google app, please activate "/" as a keyboard shortcut to activate the search field. Also...couldn't find the right 'category' for this (and please add a drop down for the 'select idea category' field.

SRamirezGölz · ‎fev 25, 2022

We would like to have a new template for our with Service Hub (HubSpot) created knowledge base. HubSpot itself have an own developed/created template with the "Highest rated articles": Below of the highest rated articles are the topics/categories. Until now, this template is not available as standard in Service Hub. Thank you!

NR41 · ‎fev 24, 2022

The ability to freeze topics within an article so that it appears "floating" on the side and enable readers to skip ahead and go back back to different sections of an article with one click would be a game changer for the readability of articles. This would also increase the effectiveness of the article because it would enhance the article layout and make it really easy and quick for readers to find the information they need. Otherwise, you have to create several articles to cover sections of one topic (which becomes overwhelming to the user - nobody wants to click 7 links to learn everything about 1 topic). The workaround I have currently employed now is to create anchors at the top of the page which allows our customers/users to skip ahead to specific sections of an article. However, it would be great if the user could skip through the article as they needed without having to scroll all the way to the top for the anchors each time. This article is a good example of what I am talking about.

Grandes mentes pensam igual

content

Related Articles list customization

[Documentation]: OAuth2 API error code list

Offline Knowledge Base Articles

Allow an option to suppress registration emails for users added to private lists

Provide restricted access to categories

Knowledge Base: Smart Content Enabled Articles

"/" to activate the search field #keyboardshortcut

Service Hub: Knowledge base templates - Highest rated articles

User can move throughout diff. sections of an article using the article's frozen topics

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