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When creating an article, we really need a feature where we can add related articles. This would make it much easier for the user, to find the solution for their problem.    Example article: - How to log in   And related articles could be: - I forgot my login - Reset password    Upvote my post so we can have this feature added  ... Exibir mais

Hi,  In forms,  you can block form submissions that contain an email address with a free domain.  https://knowledge.hubspot.com/forms/what-domains-are-blocked-when-using-the-forms-email-domains-to-block-feature This would be helpful for customers using registrations on Customer portals so they can also restrict access.  It would be great to also have a property by default -  Public email - Is equal to False  This would save the customer having the add each of the domains listed above from their access lists.  ... Exibir mais

il s'agirait de pouvoir créer une carte à insérer dans les fiches contacts personnalisées affichant les articles de la base de connaissance consultés par le contact.  cela pourrait révéler un intérêt pour une fonctionnalité et constituer une donnée intéressante pour le cutomer success et de potentiels upsells.  ... Exibir mais

Guide Creator is a WONDERFUL tool, and so quick and easy to use! I tried to access one of ours by mobile recently, though, and because of the outline/menu in the upper left, I couldn't see the right hand side of the actual guide images (see photo below). Every time I tried to move the screen over to see what was on the far right it would just slide back. I finally got what I needed by zooming, but it was problematic and a normal user would have given up. My suggestion would be to put the steps on the right side or just in general make this more mobile friendly. Thanks! Robyn   ... Exibir mais

At the moment if you import a knowledgedbase article you cannot assign a language for the article. They will always be imported as your default language.  This means importing a multi-lang KB requires manually updating the lang of the articles and then manually assigning them as a languagre variant of the primary language.    You should be able to set the language within a column in your import CSV and ideally define which articles are a language variation of others through the CSV.  ... Exibir mais

Every time we change the billing frequency, the unit price needs to be updated. This is especially problematic when you have a billing frequency of more than 12 months. Currently, the logic in HubSpot is that if you have a billing frequency of every 2 years, the unit price needs to reflect this. So if the customer pays 24 months upfront, the unit price should be EUR 24,000 if your MRR is EUR 1,000. To me, it makes no sense that you have to change the unit price when you change the billing frequency.   Suggestion: Decouple Billing Frequency from Unit Price: Modify the line item setup to decouple the billing frequency from the unit price. This means you can always define the unit price as MRR on the product. If you choose a billing frequency of "Every 2 years," HubSpot will automatically calculate the billing amount and add it to the line item. Fixed Product Price: Fix the product price and only allow the discount, term, and billing frequency to be variables that can be defined on the line item. Certain users could still be allowed to overwrite the price if necessary, but that is not the main point. Example: If the MRR is EUR 1,000 and the discount is 10%, fixing the product price at EUR 1,000 ensures the correct price is added to the line item regardless of the term or billing frequency. Setting the term to 48 months and the billing frequency to "Every 2 years" would result in a TCV of EUR 43,200 and a billing amount of EUR 21,600. This change means we wouldn't have to update the unit price manually on the line items, ensuring accurate ARR, billing amount, and TCV calculations. I am eager to hear if anyone has other suggestions on how to automate the unit price calculation without having to build this from scratch via custom objects. ... Exibir mais

Wir sind im B2B Umfeld tätig und müssen daher aufgrund vieler Informationen noch Easybill für die Rechnungen nutzen.  Der Kunde, Produkte und Rechnungen werden super Syncronisiert. Allerdings wäre es super, wenn man auch Deal informations syncronisieren könnte. Wenn der Kunde das Angebot bestellt hat könnte ich dann direkt das entsprechende Produkt mit Menge, Preis, Bestellnummer an Easybill weitergeben. Aktuell ist hier sehr viel manueller Prozess notwendig. Dies würde sehr helfen.    Vielen Dank und viele Grüße  ... Exibir mais

It would be helpful to have greater control over how data is joined for reports in the customer report builder. Having the ability to control how the sub data sources are joined would allow for more accurate reporting. Currenty you can select the primary source, but all other sources beyond that use the default join method.   For instance, you could select deals as the primary object and add companies and activities. By default, it will show all companies associated to the deal and all activities associated to the deal. I would like to be able to have the option to adjust that to say companies associated to the deal and activites associated to the companies.  ... Exibir mais