Great minds think alike

KSweeney27 · ‎Apr 22, 2025

It is EXTREMELY frustrating that changing the Marketing Contact Status to Non-Marketing Contact is only updated once a month. For one, you cannot tell by looking at a record if you have marked it to be changed the next month. You have to go through several steps to figure this out which is a waste of time. Second, this appears to be purely a monetary benefit to HubSpot. HubSpot has NO restriction on making a contact a Marketinh Contact and adding more contacts to your monthly bill, however, it restricts being able to control maintaining the same contact level. This is beyond frustrating. IF YOU CAN IMMEDIATELY CHANGE A CONTACT TO A MARKETING CONTACT, YOU SHOULD BE ABLE TO IMMEDIATELY CHANGE IT TO A NON MARKETING CONTACT!!!!!!!! I cannot think of one case that the benefit would be that this only happen once a month, other than it being that HubSpot can make MORE money off their customers. Business changes frequetly, contact status changes frequently, we, THE CUSTOMER, should not be punished for doing business.

TZarvanskyi · ‎Apr 14, 2025

I'm trying to make the knowledge base look attractive and style it to match my company's brand identity, but I'm very limited by the editing limits. I've done my best so far, but some things still look pretty bad. I'd love to see the ability to edit CSS. This will allow big brands to create really great knowledge bases on the HubSpot platform.

HMaginness · ‎Apr 16, 2025

In the previous version of the knowledge base, it was possible to add "custom text links" to the footer of the theme which was very useful for adding the privacy policy, cookie policy, accessibility statement etc. In the new version of the knowledge base, this is not possible and the links have to be added and spaced out within a single block of rich text. This means that in the mobile version of the knowledge base, the formatting is completely thrown off. This workaround is unsatisfactory and gives a poor impression of the page when viewing on mobile. It would be great if we could restore the ability to add custom text links on the new knowledge base as well as the other editing features which were available in the old Knowledge Base.

Snaedis · ‎Sep 7, 2020

There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm consolidating those into this post so we can more easily track this need. This post should not be marked as solved or delivered until a knowledge base can be fully customized in layout and styling. I've spoken with many customers who still want more flexibility in knowledge base styling, including: Custom layouts for index pages and articles More fonts and styling options to better align KB with the rest of a business's website For those of us who are working to improve the HubSpot product, it's incredibly helpful to have example use cases from our customers, and the posts here on the Community play an important role in our prioritization process. Giving you more flexibility in KB styling is something we'd like to do, and when we have the bandwidth to dig into this project we'll look to you all for guidance on how to best support your needs. So if customization is important to you, please add your voice to this thread! For reference, I'm listing here the other posts which are related to this topic: More formatting options for Service Hub knowledge base (156 upvotes as of Sept 7, 2020), by @matthew_stibbe Knowledge base styles (68 upvotes as of Sept 7, 2020), by @radko See all articles in a category while viewing an article (3 upvotes as of Sept 7, 2020), by @LiamW Knowledge base editor numbered list can't be continued after importing image (12 upvotes as of Sept 7, 2020), by @zachallen HTML editor in knowledge base? (6 upvotes as of Sept 7, 2020), by @MartinTexada

MLey

Every time I make a small change to a video and re-upload it, to replace an existing video in a knowledge base article, I have to manually reenter all the video information (title, metadata tags, etc). It would be really handy if there was a quick way to do this.

BZon

We would love to have official API support for retrieving private Knowledge Base articles from HubSpot. Currently, there is no documented or supported CMS API for fetching private knowledge base content. The Site Search API only works for public knowledge base articles. Private App Tokens (PAT) do not work for the endpoint cms/v3/knowledge-base/articles. This makes it difficult to build internal tools such as: Slack assistants or AI bots that answer internal support questions CRM integrations that surface private knowledge base content for support teams Automations that guide employees through internal processes We have tested this using a private app, set all relevant scopes correctly, and used Bearer authentication with a PAT (both in Postman and in n8n). Despite this, we consistently receive a 401 Missing Auth response, even though other CMS or CRM APIs work fine using the same approach. Suggested solution: Please create an official, documented API for private knowledge base access, and allow it to be used with either Private App tokens or a clearly documented OAuth2 flow.

Brandonbaker · ‎Sep 17, 2018

The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support)

Edsby · ‎Mar 18, 2025

Please add login form customization capabilities to the customer portal. We'd welcome being able to add some guide text to the customer portal login form, or even a login form graphic we could populate with text, to make it clear what the portal is for and what types of users should be expected to be able to log into it. The existing customizable logo (defined in Branding > Brand Kit > Logo > Customer portal) for the customer portal is appreciated, but beause it's placed in the logo position on all portal pages, it is not the appropriate mechanism to try to communiate all of the above. This is a companion request to: https://community.hubspot.com/t5/Knowledge-Base-Tool/Option-to-disable-password-less-login/td-p/1123999 - aimed at solving the problem of undesired users attempting to log into our customer portal and creating HubSpot contacts in our instance, which is causing regulatory jeopardy for us.

MWinkley · ‎Mar 1, 2025

It would be very helpful if you could enter key words in the search bar in HubDB that would apply to more than one column in HubDb instead of only being able to use key words from one column at a time. The would make it much easier when you have similar information in a lot of rows that could be easily distinguished in the search if you could combine key words from two or more columns into the search.

Blankenship · ‎Dec 30, 2024

Due to the privacy restrictions that must be applied to all of our Help Center articles (all are set to private and require SSO authentication to access), I am unable to use our Help Center repository to train the AI Customer Agent. I love the self service capabilities inherent with AI agents but we are unable to use this feature under its current limitations. It would be wonderful to have the ability to train the Agent on private information that can/will only be leveraged by users who are signed into our platform.

Great minds think alike

Non Marketing Contact Status only changing monthly

Knowledge Base - CSS Editing 🙏

Ability to add custom text links in footer of new Knowledge Base

More flexible knowledge base design and layout, including custom HTML/CSS

Replace knowledge base video in article without having to reenter metadata

Private knowledgebase API integration

Multiple Knowledge Bases

Customer portal login screen customization

Improved Search functionality in HubDb

Ability to train AI Customer Agent with Help Center articles set to 'Private'

Recently delivered

Recently in beta