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The user interface in all HubSpot hubs and views include an extreme excess of extra padding and margins around every element.   An option to select a 'compact' mode would allow those who work throughout all the hubs, every day, to be more incredibly more efficient.   There are many ideas submitted that are specific to Contacts or Deals hubs, but it is an issue throughout the platform. Personally, my browser zoom is set to at most 80% in order to be somewhat more effective.   This is an essential feature that should be implemented. ... Exibir mais

HubSpot has removed the ability for company users with Account Access permission to see all company tickets in the Support Inbox.   This is a terrible decision on HubSpot's part. We have 20 people at our agency and any one or small group of them could be communicating with HubSpot support across any of the 60+ accounts we service. It's not practical to forward messages to the whole company on such matters. Furthermore, we have now irrevocably lost access to the ticket history for any team members who have left the company.   HubSpot support team, imagine trying to do this for your own ticketing system and if you couldn't see prior ticket history coming in cold to service an account. Please fix this! (It's fine if it's just for Super Admins, we just need to be able to see the history somehow.)   ... Exibir mais

Hi HubSpot Team,   It would be great to have a direct scheduling link available for users who want to book a call or meeting to learn more about the product.   This would make it easier for users to connect and get personalized support. Having a link available that support reps can easily share with users would be especially helpful.   Thank you for considering! ... Exibir mais

Currently the Spam folder for the Help Desk is hidden behind a "> More" drop down menu. Even when exposed the spam folder did not show a count of how many emails were in there. I suggest you expose the Spam folder by default and display the number of emails in the folder. If there are unread emails in there I would bolden the number.  We recently had a very annoying issue were certain emails sent from the domain our company owns were being sent to the spam filter.     Within the view of the Spam folder I would also inlcude a link for admins to the follwoing page so they make any adjustments.    ... Exibir mais

When i ask the automated chat-help-function for something, and it suggests using a function that is in beta, please let the chat point out it's in beta, and where you can activate it. I was searching for some contact-merge functionalities i was not able to do, when i asked it in the help chat (not the breeze assistant but the chat that can redirect you to an employee) it suggested looking at the auto merge settings in the right top of the manage duplicates page. but the was no auto merge settings, only after transferring to an employee, it turned out the help chat was refering to an beta function i didn't activated yet. ... Exibir mais

It would be great if you could pick the status the auto routing looks at. Currently there is only an option to have it look at all open status in every pipeline however we would like to make it more specific and pick where the auto routing looks at. ... Exibir mais

Hi,   I want a pony.   I discussed this after my initial request to sync with Salesforce had been resolved excellently by HubSpot Technical Support. So, since that was done to my satisfaction, I asked for a pony. I was told that I cut out a bit and to please repeat what I said, so, I restated my request and was told, unfortunately that that cannot be done   I was then told that it would be "so awesome if I could make a pony gallop across your screen right now." I agree. I said I would file this as a ticket in HubSpot Ideas. So I am.   I think that it would largely be agreed that we work pretty hard and that we deserve ponies.   If you agree, pleaseee share this with your teammates and vote this up. We want ponies. We each deserve a pony. We demand ponies. Give us our ponies. ... Exibir mais

In addition to adding general content through the help center, landing pages, websites, blogs, and other channels, it would be highly beneficial to include tailored content. This could involve creating specific questions and answers or addressing relevant contexts to cater to particular user inquiries. For example, having content that directly addresses niche concerns or frequently asked questions would significantly improve the user experience and make the system more efficient. Moreover, having a dedicated platform or space to train the AI would be invaluable. This would allow us to continuously improve the AI's accuracy and relevance by feeding it new data, refining responses, and adapting to evolving user needs. Such a system could ensure the AI remains dynamic, personalized, and aligned with the latest requirements. ... Exibir mais

 An email was manually logged to a ticket using the bcc address. This logged correctly against the ticket but not help desk. ATM  The email will not show up in the conversation thread in HelpDesk. The only thing that will log to the conversation in HelpDesk are customer replies and emails that you send directly from the HelpDesk. Emailing from the inbox and using the BCC address or the BCC forwarding address will not log the emails to the conversation. And there is no setup that will allow for it to log to the HelpDesk conversation. This is working as designed. As an alternative, is it possible to add activity as a card on the right sidebar of help desk then? We can then filter emails and see them on the right ... Exibir mais