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HubSpot is marketed as a HIPAA compliant system. I really do not agree to that. Todays function of an incoming email to HelpDesk is an automatic association to primary company, and the contacted individual as well as the five most recent open deals that are not in closed won or lost stage. That is a problem itself, whit that comes next problem, all attachments that might come in this email will also automatically be attached to the Attachment section to all places associated. For us, as a Medical Device Company, handling with Personal Data, and with contacts working with many of our customer, this is a disaster. Inormation regarding Cusomer A will end up at e.g Deals belonging to Customer B and C. And this can't be turned off. I think it is of great importance that You at HubSpot make a change to this asap, making us being able to turn those setting off, and to descide by ourselves what to be associated and attached. thank You!   ... Afficher plus

Images often are not clearly visible in the HelpDesk (part of SupportHub) conversation view of tickets.   Support analysts have the workaround to right-click>open image in new tab to see the image, but can make this difficult to read when clients raise a big email with many images. It also introduces a layer of friction that competitor products, such as ZenDesk don't have, and therefore makes us less likely to recommend HubSpot for Service.   Thanks jack ... Afficher plus

I am extremely disappointed with Hubspot's horrible - or actually non-existant customer service. I am having a riducusly difficult time just logging in! Sometimes it takes me the better part of an hour just to get logged in to my Hubspot account.  I have requested help MANY times, but I only get automated responses and never a response from a human.  Can anyone tell me how to get a response from a human being at Hubspot to help me with my login probelm? ... Afficher plus

We need a feature that allows auto-replies to be sent within support tickets. I can send automatic emails using workflows triggered by certain criteria like ticket status etc, however, these emails are sent as marketing emails with a separate subject line to the original ticket.    This means that customers have two email threads, one with the original ticket and another with the automated email. When viewing the ticket in the support portal they can't see this email reply so it looks as if we closed the ticket without response.    The automated email needs to be added to the ticket conversation and ideally it would not be send as marketing email as that means some contacts might miss out on important updates relating to their support tickets.   We receive a high number of product feedback tickets and we automate responses to this request type to ensure that customers receive timely feedback based on Jira issue status changes.  It is impossible to scale support as per your value proposition without integrated automation that feels seamless to customers. ... Afficher plus

Olá, preciso URGENTE inserir token de objeto de CURSO em email marketing, mas não está disponível. O Hubspot permite inserir tokens de vários objetos, como contatos, empresas, negocios, tickets, mas não permite inserir tokens provenientes de CURSOS. Preciso que vocês corrijam isso urgente. ... Afficher plus

Currently, attachments are only showing in the conversation history of the customer portal.  We routinely provide tailored documentation to our support clients and the history of the attachments/viewing can be challenging to navigate.  Requesting Hubspot show a summarized view in the customer portal>Ticket> with a consolidated view of all the attachments posted.  ... Afficher plus

As a HubSpot Enterprise user, I’d like to request the ability to fully customize the contextual sidebar that appears when selecting a task from Sales , Summary , Your Tasks , All Tasks, specifically the contact view displayed within that sidebar. Currently, the customizations made through Object , Record Customization , Preview Sidebar for contacts do not apply to this contextual sidebar, which limits our ability to tailor the interface to our internal processes. It would be extremely helpful to have the option to: a. Hide or show specific sections or objects b. Reorder modules based on priority or relevance c. Apply conditional logic or templates, similar to record customization in object views This would streamline our task workflows, reduce cognitive load for sales reps, and ensure that the most relevant information is surfaced in the right context. Please consider adding this functionality in a future update, it would make a meaningful difference for teams working heavily with tasks and contact records in tandem. ... Afficher plus

Would love if we could move emails to a different business unit if at all possible.  This would save lots of time.  Kindest regards, Rosie ... Afficher plus

The tool tip for HubDB cannot be dismissed and blocks the entire interface. blocking interface ... Afficher plus