クリエイティブな才能を開花させよう

HubSpot has removed the ability for company users with Account Access permission to see all company tickets in the Support Inbox.   This is a terrible decision on HubSpot's part. We have 20 people at our agency and any one or small group of them could be communicating with HubSpot support across any of the 60+ accounts we service. It's not practical to forward messages to the whole company on such matters. Furthermore, we have now irrevocably lost access to the ticket history for any team members who have left the company.   HubSpot support team, imagine trying to do this for your own ticketing system and if you couldn't see prior ticket history coming in cold to service an account. Please fix this! (It's fine if it's just for Super Admins, we just need to be able to see the history somehow.)   ...その他を表示

It would be very helpful to receive notifications whenever HubSpot adds/changes additional IP blocks. Many times, my team runs into issues where we clear the servers that HubSpot says they use to send out emails, but whenever these are changed or added, we don't know unless we manually check, and by then multiple people have not received our emails. ...その他を表示

When collaborating with team members, especially in a remote environment or even in an office setting, efficiency is key. A common scenario is needing to quickly share a ticket with a colleague. The easiest and most intuitive way is to say, “Take a look at ticket 1456.” However, without partial match search functionality for ticket IDs, this process becomes unnecessarily cumbersome.   Currently, I would need to either: 1. Write down or copy-paste the full ticket number. 2. Read out or type out the exact, sometimes lengthy, number. 3. Direct them to search by an alternative, often arbitrary, value. In contrast, tools like Jira Service Desk, Zoho Desk, and Zendesk support partial match searches for ticket IDs. This feature allows users to quickly locate tickets with just a portion of the ID, significantly speeding up workflows and reducing friction in communication.   By implementing partial match search for ticket IDs in HubSpot, users could: • Share and locate tickets faster, improving efficiency. • Reduce errors associated with copying or reading out long ticket numbers. • Enhance the overall user experience, especially for teams accustomed to this feature in other platforms. This would not only align HubSpot with industry standards but also make it more user-friendly and practical for everyday ticket management. Looking forward to feedback from the team and the community! ...その他を表示

When adding a filter in a Help Desk view, the numbers in the column on the left are not taking the filter into account. For example, if it shows Unassigned (8) because we have multiple pipelines, but actually zero tickets are unassigned for the filter that we have set. I want the numbers in the column to match what I am filtering by. ...その他を表示

Been expericing wonky formatting when the form is filled to hubspot and then relayed to slack. Would be great if we could have an easier/nicer formatting for us to see the data coming in from slack. Thank you very much! (Image not included as it might infringe customer's data) ...その他を表示

Hi HubSpot Support, I’m working on a landing page and would like to create a button that directs users to a specific section on the same page when clicked. Could you please guide me on how to: Add an anchor link to a section? Link a button to that specific section using the anchor link? Thank you so much for your assistance! Best regards, ...その他を表示

I enjoy using Hubspot for the analytics, tracking capabilities and relative ease of use.  One area of opportunity is allowing other email providers, besides Gmail and Outlook, to sync with Hubspot to allow emails being sent from companies, like Zoho email, to be tracked without the need of emailing directly through Hubspot.  There are a number of up-and-coming email providers that are now in use, like Zoho, and Hubspot needs to look at how to  accomodate users of those services. Streamlining the process seems to be a goal of Hubspot but I am unable to use Hubspot's tracking features unless I email a contact through Hubspot's CRM.    I am hoping Hubspot can come up with a solution for this soon,as I am sure that I am not alone hoping for an answer! ...その他を表示

Cela afin de pouvoir filtrer par les tickets qui sont passés dans ce workflow. Ou créer des rapports avec comme déclencheur le fait que le ticket passe dans un WF.  ...その他を表示

With Hubspot's push into support, there is a need for them to invest further into calling.  Hubspot's current calling system is woefully underpowered to be able to fully run a support department.   1) Inbound calls shouldn't need a support employee to remember to open a new window when they login for work each day.  When they are logged into the support platform, they should be logged into the phone system.   2) The Hubspot mobile apps need to allow inbound calling so that higher tier reps can receive escalated calls without being logged into constantly into Hubspot. ...その他を表示