Great minds think alike

Cela afin de pouvoir filtrer par les tickets qui sont passés dans ce workflow. Ou créer des rapports avec comme déclencheur le fait que le ticket passe dans un WF.  ...read more

With Hubspot's push into support, there is a need for them to invest further into calling.  Hubspot's current calling system is woefully underpowered to be able to fully run a support department.   1) Inbound calls shouldn't need a support employee to remember to open a new window when they login for work each day.  When they are logged into the support platform, they should be logged into the phone system.   2) The Hubspot mobile apps need to allow inbound calling so that higher tier reps can receive escalated calls without being logged into constantly into Hubspot. ...read more

I remember my last marketing video is how to do website audit using Ahrefs tool  ...read more

When creating text to speech audio in the Podcast Beta product, I need the ability to export/download that audio file. Thanks! ...read more

I would like to be able to turn off copilot while editing content. Right now, the copilot bubble appears every time I click in the text, and I find it intrusive and cumbersome. I checked with your support, and there is no way for an individual user to turn this off, only an admin can disable the copilot option for all users, and not individual users. ...read more

Hello, my company uses the free hubspot license. We are measuring carbon emissions associated with the software we use. Does anyone have information on the amount of carbon emissions associated with having a free hubspot license?   Thank you ...read more

Hello HubSpot Team,   The new split ticket option is great and useful.   I did want to provide some feedback on that functionality. It would be great to see this expand to different channels, as I found that if the source is a Live Chat (that continues over email), we cannot split out any email messages into a new ticket.   The main use case for this is live chats that continue over email and then get reopened after a while with a new issue the user would like to discuss. ...read more

In reviewing the current Subscription tool in HubSpot, a subscription can only be created a the product/line item level. I am requesting a subscription, or version of subscription, to be developed at the company level where the line-item(s) can be added underneather the subscribing company, therefore managing the products, tracking revenue, users, etc. at the company-level.   We are a B2B company providing market data and forecasting tools to manufacturers, investors, trucking fleets, logistics brokers, etc. We publish 18 different products that our customers can access and we have roughly 450 customers. While some customers take advantage of similar offerings, rarely do customers take the same offerings as others - each customer selects the specific options best suited for them. No packaging or bundling of services is offered.   Managing subscriptions at the company level would allow me to manage our customers entire business within HubSpot, rather than outsourcing to Chargebee, and provide me with a true "source of truth."     ...read more

In addition to adding general content through the help center, landing pages, websites, blogs, and other channels, it would be highly beneficial to include tailored content. This could involve creating specific questions and answers or addressing relevant contexts to cater to particular user inquiries. For example, having content that directly addresses niche concerns or frequently asked questions would significantly improve the user experience and make the system more efficient. Moreover, having a dedicated platform or space to train the AI would be invaluable. This would allow us to continuously improve the AI's accuracy and relevance by feeding it new data, refining responses, and adapting to evolving user needs. Such a system could ensure the AI remains dynamic, personalized, and aligned with the latest requirements. ...read more