Great minds think alike

We had this feature in Intercom chat and both customers and agents had fun using it. It helps to make the conversation more friendly. ...read more

It would be great to have the option, as you do in Linkedin, to toggle this on / off per user. Sometimes it is easy to accidentally press Enter or want to start a new line and instead you send a chat message. ...read more

In the support environment for Hubspot there is a help widget available with different functionalities:   - Top articles - Contact support (opens a contact / chat / call form) - View support tickets - Browse Knowledge base:     You also have functionality that allows you to set a trigger anywhere else in Hubspot that will then open up this widget with the relevant KB article opened inside of it directly.    https://www.loom.com/share/12f8b62c4b4e414ca2e75264d63ff596   We are currently using the Service desk of a competitor that has a widget like this as a feature. It's a feature that is sorely missing in Hubspot Service Hub - as you can only link to KB articles through the chat widget. But this is not intuitive at all.    Enabling users to browse the knowledge base and directly open articles from within the widget allows for a lot better self-help and reduces the amount of customer support requests. Of course we do not have to convince Hubspot of it's value as you spend development time on custom building this solution for yourself.   Now it's time to make it available to your Service Hub customers as well 😉  ...read more

Hi team! This is Sam, a Team Lead working for the HubSpot Support department. I understand that our product team is aware of differences and limitations in our UI on devices other than computers, such as tablets and mobile devices, and is always working on improving this experience. I still wanted to add an Ideas Forum post on the topic, as I didn't find one. One customer has shared with us that he is unable to see the "Next" and "Save" buttons in the Quotes editor in a tablet's UI, and has to zoom out in order to see them. This is not ideal and I wanted to create a post specifically about this topic so that others may comment and upvote to continue to remind the product team of this. Thank you! ...read more

Hi all! Do you know how to make a comment/note section required to fill out in a task in Hubspot? Because mostly tasks are done without any comments or people just forget to add them. So if this field was mandatory, it would have been much easier. Or maybe a workflow is solution? ...read more

A feature of linking two tickets or creating a subticket would be very helpful in the below scenarios:   1) Our bank contacts us to ask questions about our customer (Ticket A is created) 2) We contact the customer to clarifay the question Bank asked us (Ticket B is created)   When we open Ticket A, it should show Ticket B details and visa versa.  ...read more

When a new ticket is created because of an email automatically the subjectline becomes the ticket title. It would be so helpful if the ticket ID was automatically placed after the ticket title and also the subjectline. That way a ticket can easily be found in your inbox and in the 'tickets board'. This is also useful if a client wants an update on a particular ticket as one client can have multiple tickets. Zendesk does this automatically for example.  ...read more

I appreciate things like CAPTCHA to stop bots from submitting spam. However, we don't have any tools to actively root out click farm activity (or other bad actors) who are submitting junk data through Hubspot forms. I know we can't ask for IP addresses of form submissions, but I'm sure they're being captured on the backend. If I could flag a contact as spam, and tie that to their form submission, Hubspot should be able to make note of that offending IP address.   Based on a number of those coming through, along with other indicators (name, domain, gibberish in free-form text fields) more spam submission should be catchable. --- I bring this up because while we can of course perform cleanup in the Hubspot CRM, our forms are wired up to send signals to ad platforms about successful conversions. It's my suspicion that these submissions are related to a bad actor trying to ruin our ad spend. While uncommon, I'm sure this isn't a completely isolated case. ...read more

Set unique permission levels on Projects. For the moment, when users have access to the Projects tools, they are able to see all of the projects within the tool.   We need a way to restrict the access levels of users so that they can only access the projects that they own. ...read more