Great minds think alike

We're moving our support from Freshdesk to the Hubspot support hub. Freshdesk has a setting to allow the automatic assignment of tickets to the first agent to respond. Is there a way of setting something similar in Hubspot? This is an extremely useful piece of functionality for us and something that is going to be a huge miss if we can't do it.  ...read more

To become a better business letter writer:     1. Know your audience and purpose. 2. Use clear, concise language. 3. Follow standard format (date, address, salutation). 4. Be objective and professional. 5. Proofread for errors. 6. Use active voice. 7. Keep it concise (1-2 pages). 8. Use proper sign-off (Sincerely, Best Regards).     Practice writing and review samples to refine your skills. ...read more

I would  like to submit a suggestion for improvement regarding HubSpot. Several of us use our own support center, and although we can assign a conversation or ticket to a particular person, we have a problem with readability. Visually, this assignment isn't very intuitive. Would it be possible to implement a color code per user, so that conversations are displayed with a colored background corresponding to the person responsible? The list of tickets in the support center could thus benefit from a colored background for each conversation, while each user would also have an associated colored dot. ...read more

Currently, when using HubSpot Helpdesk, if we reply to an email that has multiple recipients and we receive a direct reply from one of the recipients, such as an out-of-office message or a bounce-back, it breaks the ticket thread. We then have to change the recipient of the list back to the original owner and re-add all of the recipients to the CC field. Idea: Add a "Restore Original Recipients" option so we can easily add original recipients back to the thread. Allow us to "Reply All" from any part of the conversation, so we can skip junk emails such as out-of-office replies or bounce-backs. Currently, there is only the option to forward. Allow us to delete the junk emails from the conversation view. Other ticketing solutions create bounce-back emails and junk emails as new threads since they are direct email replies back to us. They don’t keep them in the same conversation view, which helps to keep everything clean. maybe look at something like this? ...read more

Would appreciate the ability to report a site issue on the https://status.hubspot.com/ page similar to sites like DownDetector. ...read more

In the insurance industry we have a list of industries specific to quoting. Would like to see an option for bulk import of customized industry names.   ...read more

I've read the knowledge base regarding invoicing. I believe it is an oversight to not provide a way to create an Invoice from a Ticket. The ticket contains the relevant information regarding the service call that is needed for the Invoice, so why not provide a method for creating Invoices from a Ticket? ...read more