There's nothing more frustrating than being told "that's a great idea"after suggesting ways to improve your product, and then in the same breathe be told to add it to the forum, where it will be monitored by development teams. I'm a busy person, as I'm sure most of your clients are. Searching through forums and creating another post after giving you feedback directly seems counter-intuitive, redundant, and, to be honest, an act of vain. It feels very dismissive as well.
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