Grandes mentes pensam igual

cdhq_cpander · ‎fev 19, 2024

Hi there, when sending out a Feedback Survey mailing (via Service Hub feature) the subscription type "Customer Service Communication" is automatically assigned to the related Contacts. Unfortunately it is not possible to simply change the Subscription Type for such a survey mailing to any other Subscription Type (as it is possible for a Marketing email). Why just not simply add such a functionality to the Settings for a Feedback survey mailing as well - which would simplify related Contact's Subscription Management. (Also taking into account, that so far there is not any "Feedback Survey module" for Marketing Emails) This request would also fit to these Community ideas: https://community.hubspot.com/t5/HubSpot-Ideas/In-the-Survey-Email-editor-please-allow-ability-to-swap/idi-p/455015 https://community.hubspot.com/t5/HubSpot-Ideas/Feedback-Surveys-should-be-Transactional-Emails/idi-p/923540 Thank you & best regards, Constantin

MarianaG · ‎set 9, 2021

it would be great to be able to add logic to survey questions in Hubspot. Creating a custom survey is great but we should be able to include conditional fields

FMoor · ‎fev 13, 2024

Hi! Since we work with custom templates for our clients a lot for our clients. It would be great to be able to insert their custom designed e-mail template in the feedback survey tool. Now, you can only customize text, colours and logo's but no shapes or insert other elements, It would be nice to have all the communication in an uniform theme.

Kaboom2030

It would be great to have multiple stock picture options for feedback survey responses - unhappy, passive and happy.

LCunningham1 · ‎set 13, 2023

Allow CSAT surveys to be reported in line with the tickets they were sent following. We have the ability to connect CSAT survey to a closed ticket, but the survey report cannot show any ticket data as it doesn't have association with ticket properties. It means you're enforcing everyone to use CES for better data management of this - if that's the case, why have CSAT?

Herschel · ‎dez 10, 2019

Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing. Idealy with the feedback form would allow for the option for both multiselect choices of common issues and open text fields for more specific feedback. Would be great to be able to see this feedback data from the Knowledge Base Insights dashboard.

LFryk · ‎jun 2, 2022

Currently, we can create custom surveys and share them only via emails or by sending links. It will be great if there's an opportunity to embed custom surveys on website pages as we can do for surveys like NPS, CSAT, CES. Thank you!

NatHiggins · ‎mar 28, 2022

Right now, in the new Custom Surveys, you can add the reports in the Analyse tabs to a Dashboard if it is a Custom Question but you can't for NPS scores. This feels like a major oversight to me because including NPS in a Dashboard, that can then be sent to Company Leaders or seen next to other relevant stats, seems like it should be basic included functionality. Simply allowing for the pre-built NPS reports that already exist in the Analyse tab of the Survey to be added to a Dashboard would be a massive win. Also, I think the same is true for CSAT & CE scores, so if that's the case those should also be able to be added to Dashboards.

SMS1 · ‎jun 18, 2019

Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like this (very basic example). This is much more powerful and will have significantly higher response rates than getting feedback after the ticket is closed by sending the survey via email. Also included in this feature should be that if there was a contact associated with the chat, the survey results should be saved in their account, and in the reporting area of hubspot, I should be able to get reports based on these survey results.

Eleven11 · ‎out 4, 2021

Custom surveys are great. That's a step in the right direction. However, feedback/surveys can't be associated with tickets (manually or automated). Only NPS surveys show up on the ticket in the Recent Feedback section in the assocations panel. This limits automation and makes it harder for our support team. Feedback workflows are also limited in enrollmenet criteria. Use case: We have a custom survey for cancellations that is triggered using the custom survey recipients criteria (email survery), but we want to run automation and change statuses on the ticket when the survey is complete. Right now there is no direct way to do that since the ticket workflow can't listen for survey responses to automatically change the status. It also makes reporting limited since you have to go off the contact association.

Grandes mentes pensam igual

Set up other email subscription types for Feedback survey mailings

add dependent fields to survey questions

Being able to use custom made e-mail template in feedback survey

Multiple stock picture options for feedback survey responses

CSAT Survey Reporting

Allow Specific Feedback on Knowledge Base Articles

Embed custom surveys on website's pages

Add NPS Scores to Dashboards

Post Chat Survey

Better Associations for Custom Surveys (associate with tickets/etc.)

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