Great minds think alike

I would like the abliity to create a smart rules in a feedback questionnaire.  For example, a question only appears if a person chooses YES on the previous question to avoid the "If you said 'Yes' please answer the next quesiton" scenario.    ...read more

Hey all! I'm looking to increase CSAT survey responses. I have an existing Feedback Survey setup sent out to clients who meet the conditions I set with Automations. I want to embed the same Feedback Survey into a Landing Page to make the Feedback Survey more visible to certain clients. That will allow me to hyperlink the survey to hopefully increase feedback responses. However, there is no way to do this after speaking with Support. Does anyone have any alternative solutions?  ...read more

It's essential to add Ticket Tokens in Custom Surveys emails (subject and body) in order to, for example, send the Ticket ID to the customer, once a ticket has been closed and before completing the survey:   - Subject: Ticket #{{Ticket ID}} Closed - Body: "Hi {{Contact Name}}, Your ticket #{{Ticket ID}} has been closed. We'd love to know what you thought [Start Survey]" ...read more

I have a couple of NPS surveys set up in Hubspot and I am asked to provide analysis across the different NPS surveys to different teams.    I am able to set up a Report which combines the NPS feedbacks received with filtering for certain Company or Contact property. What I would like to have is to have a visualization that calculates the NPS over time for the data that I filtered. This doesn't seem to be possible currently. This feature seems to exist already in the Customer feedback Analysis tab but I cannot add those graphs to any Dashboards for reporting purposes. ...read more

Currently, it is not possible to limit the number of submissions on custom surveys. It will be useful if we can: Limit to one response per survey per contact Close the survey automatically after "X" days or a due date Close the survey automatically after "X" number of responses  etc.. ...read more

We are a staffing agency and for us is paramount to send anonymous surveys to comply with GDPR and Equality laws. Currently, Feedback survey results display the name of the user which is not what we want and is also making us fall out of compliance. We certainly do not want to integrate a 3rd party app as we would like to keep everything in our CRM. Are you planning to have an option for anonymous surveys? ...read more

Hello, the custom feedback surveys and custom reporting do not have averaging analytics. To interpret results, we must create a custom report, export the datasheet and add averages manually on excel. To increase efficiency, it would be fantastic if the Service Hub could follow a process similar to Google Forms. Each question is analyzed, presented in charts and the data is also automatically uploaded to a CSV or XLS file.    Thank you!     ...read more

The idea is to be able to personalize the survey to show the contact's email like it happens in Google Forms, if the client is already registered in the data base it will automatically appears who is answering the survey.    ...read more

It's great to see that since end of July, 2021 we can create multi CES surveys in different languages. See: HubSpot Community - Multi CES Survey - HubSpot Community And we found that we want to go one step further then the option that is now available to us.    Idea/Wish What we want to do is send our CES from 1 pipeline (Support in this example) in the preferred language of the contact in the Support ticket.   Case In our situations it is the case that we have 1 Customer Succes team/person handeling all Support Tickets from one pipeline. We have one box with Tasks and Tickets for the team. And what we want is:   The Dutch (or other specific language) CES should be sent if the contact person has Dutch as their preferred language AND the Support request is set to Closed in the Support pipeline. The English (or other specific language) CES should be sent to all contacts who do not have Dutch as their preferred language AND the Support request is set to Closed in the Support pipeline. Fos us as a SaaS company with international and national customers it would really be appreciated if we can talk the same language for getting feedback on our services. We found by speaking the same language as out contacts, they are more willing to give feedback and also with comments.   Why not muliple Support pipelines We aren't doing it now because of the human errors and risks of having multiple inboxes for the workload for 1,5 FTE. Eventually if the company grows, other languages will be added. And only if the workload is to much for one inbox. Then I think we are going to created multiple Support Pipelines depanding on the prefered language of the contact. Which also means a "grow-pain" of our organization to hire multiple Customer Success/Support people for specific regions/languages.    The reason why we find the CES important  CES is helping us to collect data on finding bottlenecks, improving our support/community services and also improving the UX/UI design of our SaaS tools.  The user experience and oustanding support is helping us to maintain customers, which is good for onboarding new customers and a steady business.  We can also easily identify the ambassadors for further marketing/community and sales purposes, find the critics and overall people with good ideas for improving our applications and services.  These are helpfull resources for new business.    And although we can filter out who asked us the most questions during a year, gave us the most usefull ideas. By combining it with CES we also can form a group of users who are willing to test our new appllications and can give structural feedback.  And these developments give us an edge over our competitors.   Difference for us between CES, CSAT and NPS With CES we can go more indepth with the right person about developing/improving our products and services. CSAT and NPS is helping us with improving and testing the branding and business development.  ...read more